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Associate principal engineer

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Experienced customer service professional with a background progressing from Advisor and Complaint Handler to Head of Department within Financial Services and e-commerce environments. Skilled in customer relations, complaint resolution, operational leadership, and service improvement.

In addition to management experience, I have worked as a professional bus driver in the Greater Glasgow area and currently serve as one of three Senior Delivery Drivers covering the UK on a government contract, delivering and assembling furniture. This role requires strong logistics coordination, customer interaction, and practical problem-solving skills.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Seasoned professional in brand promotion and marketing. Capable of developing and implementing creative strategies to increase brand visibility and engagement. Unique skills include deep understanding of consumer behaviour, innovative campaign creation and sophisticated knowledge of digital marketing platforms.

Dynamic Full-Time Professor at Full Sail University, specializing in the Master's of Business Intelligence and MBA Program. Recognized as an authority in digital transformation, artificial intelligence, data governance, data management, the Internet of Things (IoT), and cloud-native architecture. With over thirty years of experience in Business Intelligence, expertise includes providing enterprises with strategic insights to optimize business processes, embrace emerging technologies, and navigate the complexities of AI-driven analytics. As a thought leader, active engagement in academic research and strategic counsel to businesses fosters innovative solutions while contributing to policy discussions that shape industry standards. An MBA from the University of Chicago's Booth School of Business and a Master's Degree in Mechanical Engineering provide a robust educational foundation for tackling complex business challenges through the lens of economics, statistics, and behavioral sciences.

Over 10 years of experience managing senior teams across Europe, the Middle East, and Africa, specializing in driving operational excellence, data-driven decision making, and go-to-market (GTM) strategies. Excel in building and leading cross-functional teams, developing growth strategies, and delivering successful business outcomes. My expertise includes managing complex operational projects, identifying growth opportunities, fostering collaboration, and leveraging data analytics to optimize business performance and profitability. Passionate about innovation and AI, with proven track record of aligning teams and projects with broader corporate objectives to achieve ambitious targets

Dawn Stroughton

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Customer service manager

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GCSEs - English, Maths, Science, History

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Customer service manager

GCSEs - English, Maths, Science, History

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