Irina Onisei
Borehamwood,Hertfordshire
Summary
Strategic professional skilled in KPI development, conflict mediation, and multilingual communication. Specialises in feedback implementation, marketing strategy, and motivational leadership. Delivers impactful public relations, ensures health and safety compliance, and enhances customer service. Focused on leveraging these strengths to drive organisational success and optimise team performance.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Customer service manager
Coral
London, Brent
2017.04 - Current
- Elevated company reputation by providing high-quality customer care, leading to increased customer retention.
- Delivered exceptional service by promptly addressing customer queries, contributing to increased customer satisfaction.
- Resolved complaints efficiently, fostering customer loyalty.
- Managed challenging situations to ensure customer satisfaction.
- Oversaw daily operations, ensuring optimal performance.
- Enhanced operating procedures to streamline workflow and improve service delivery.
- Fostered a supportive environment through active team management.
- Demonstrated leadership skills in managing diverse teams.
Hotel receptionist
Gelber Lowe
Heroldsberg, Germany
2013.10 - 2016.04
- Streamlined check-in procedure to expedite guest arrivals and improve overall satisfaction.
- Reduced wait times with high-speed processing of reservations.
- Managed room availability charts to ensure zero overbooking.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Maintained clean, organised reception area to enhance guest experience.
- Provided timely assistance during stay, contributing to improved customer satisfaction levels.
Event planner
SC Moda Miss
Suceava, Romania
2011.01 - 2013.05
- Increased event attendance by developing and implementing strategic marketing plans.
- Drafted tailored event proposals addressing specific client needs, improving client engagement.
- Developed creative theme concepts, significantly enhancing the visual appeal and overall experience of each event.
- Cultivated client relationships through consistent communication and timely updates, enhancing client satisfaction.
- Implemented safety procedures during events, ensuring attendee wellbeing at all times.
Education
Bachelor of Science - Management and Marketing
Anglia Ruskin University
London 2019.01 - 2023.06
Bachelor of Science - Economy
Stefan cel Mare University
Romania 2011.10 - 2016.07
Skills
- KPIs setting and tracking
- Fluency in foreign languages
- Conflict mediation
- Implementing feedback
- Interpersonal sensitivity
- Marketing strategy development
- Motivational leadership
- Persuasive communication
- Reporting and documentation
- Staff training and development
- Public relations strategies
- Time efficiency
- Health and Safety Compliance
- Customer Service
Affiliations
- Writing poems
- Reading psychological and personal development books
- Meditation
- Trips to historical places
Languages
English
Fluent
Romanian
Native
Spanish
Intermediate
Timeline
Bachelor of Science - Management and Marketing
Anglia Ruskin University
2019.01 - 2023.06
Customer service manager
Coral
2017.04 - Current
Hotel receptionist
Gelber Lowe
2013.10 - 2016.04
Bachelor of Science - Economy
Stefan cel Mare University
2011.10 - 2016.07
Event planner
SC Moda Miss
2011.01 - 2013.05