Summary
Overview
Work history
Education
Skills
Timeline
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Aidan McKinlay

Glasgow

Summary

Aspiring Electrical Engineer currently completing a HNC in Electrical Engineering, with a strong foundation in design, manufacture, and practical problem-solving. Passionate about sustainable energy solutions and eager to contribute to innovative engineering projects. Known for a reliable work ethic, strong communication skills, and a collaborative mindset. Actively seeking an opportunity to develop hands-on experience and grow professionally.

Overview

5
5
years of professional experience

Work history

Customer service manager

Ladbrokes
Glasgow, Glasgow City
01.2024 - Current


  • Managed multiple tasks and high-pressure situations, balancing customer service, cash handling, and operational duties, showing strong time management skills relevant to meeting deadlines in engineering projects.
  • Developed excellent communication skills by assisting customers with complex betting situations and resolving queries, a skill transferable to explaining technical concepts in an engineering apprenticeship.
  • Managed challenging situations to ensure customer satisfaction.
  • Maintained excellent health and safety standards for continued compliance.

Retail Assistant & Stock handler

Celtic FC
Glasgow, Glasgow City
12.2020 - 01.2024
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • I helped customers with product selection to make sure they were satisfied.
  • Increased sales through suggestive selling techniques.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Quickly adapted to new technologies and software in the retail environment, demonstrating my ability to learn and work with the latest tools and technologies in electrical engineering.
  • Assisted in stock replenishment to maintain store appearance.

Youth worker

The Glenburn Centre
Glasgow, Glasgow City
06.2020 - 08.2020
  • Implemented creative workshops to foster creativity and teamwork among youths.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Provided support during regular youth sessions and planned activities.
  • Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.

Education

Diploma of Higher Education - General Humanities- European Studies/ Civilisation

University of Glasgow
Glasgow
09/2022 - 05/2024

Certificate of Higher Education - HNC Electrical Engineering

City of Glasgow College
Glasgow
08/2024 -

Scottish Qualifications Certificate - Highers

Whitehill Secondary
Glasgow
08/2019 - 05/2021

Scottish Qualifications Certificate - Adv Highers

Whitehill Secondary
Glasgow
08/2020 - 05/2021

Scottish Qualifications Certificate - National 5s

Whitehill Secondary
Glasgow
08/2018 - 05/2019

Skills

  • Quality Control
  • Time management
  • Independent work
  • Technical product knowledge
  • KPIs setting and tracking
  • Driver's license
  • Project Management

Timeline

Customer service manager

Ladbrokes
01.2024 - Current

Retail Assistant & Stock handler

Celtic FC
12.2020 - 01.2024

Youth worker

The Glenburn Centre
06.2020 - 08.2020

Diploma of Higher Education - General Humanities- European Studies/ Civilisation

University of Glasgow
09/2022 - 05/2024

Certificate of Higher Education - HNC Electrical Engineering

City of Glasgow College
08/2024 -

Scottish Qualifications Certificate - Highers

Whitehill Secondary
08/2019 - 05/2021

Scottish Qualifications Certificate - Adv Highers

Whitehill Secondary
08/2020 - 05/2021

Scottish Qualifications Certificate - National 5s

Whitehill Secondary
08/2018 - 05/2019

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Aidan McKinlay