Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sharon Leggett

morden,surrey

Summary

Dedicated professional with extensive experience in customer service and financial transactions handling. Demonstrates exceptional patience under pressure and resilience in stressful situations, ensuring efficient payment system operations and accurate cash handling. Skilled in returns and refund processes, with a strong ability to authorise refunds and manage data entry speedily. Known for positive language, empathy, and understanding, fostering strong interpersonal rapport with customers. Proactive team player with a keen sales acumen and multitasking capability, committed to enhancing customer satisfaction through proactive engagement.

Overview

11
11
years of professional experience

Work History

Customer advisor

postoffice
victoria london, Belgravia
03.2016 - 08.2024
  • Developed rapport with customers for improved loyalty and repeat business.
  • Demonstrated products effectively, leading to informed purchasing decisions by customers.
  • Cultivated strong relationships with customers to drive engagement.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.

Customer assistant

Greggs Bakery
Wallington, Sutton
06.2013 - 03.2016
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.

Education

Diploma of Higher Education - business

Canterbury Christ Church University
London
02/2025 - 02/2026

Skills

  • Patience under pressure
  • Payment system operations
  • Resilience in stressful situations
  • Financial transactions handling
  • Positive language
  • Returns and refund processes
  • Empathy and understanding
  • Data entry speed
  • Sales acumen
  • Multitasking capability
  • Interpersonal rapport building
  • Refund authorisation
  • Resilient under pressure
  • Proactive engagement
  • Team player
  • Cash handling
  • Customer Service

Affiliations

  • My hobby’s is being creative with art, making decorations. This helps with my mental health and I like the

Timeline

Customer advisor

postoffice
03.2016 - 08.2024

Customer assistant

Greggs Bakery
06.2013 - 03.2016

Diploma of Higher Education - business

Canterbury Christ Church University
02/2025 - 02/2026
Sharon Leggett