KATIBWE CHAMA

• Guiding customers to items needed.
• Replenishing grocery shelves when items go out of stock.
• Assisting with checkout process.
• Helping customers load their groceries into their vehicles
• Cleaning store.
Delivers excellent customer experience, helping customers choose
right product and/or service for their requirements.
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Maintained up-to-date product and service knowledge by attending
regular training opportunities.
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• Offered detailed advice on product and service benefits.
Assisted customers with varying questions using product knowledge
and service expertise.

• Participated actively in seasonal sale preparations, providing an organised layout for customers.
• Collaborated effectively with team members to meet store targets.
• Secured loss prevention through vigilant monitoring of the shop floor.
• Collaborated with team members to meet daily sales goals, and achieve team objectives.
• Ensured store cleanliness for a presentable appearance.
• Fulfilled replenishment duties during off and peak hours, ensuring product availability at all times.
• Serve meals for the ship's crew and conduct general housekeeping aboard the ship.
• Till Operation.
• Responsible for servicing passengers' rooms on board the ship and ensuring they were cleaned to a good standard, cleaning and setting tables, and welcoming passengers.
• Advised customers on logistical queries, demonstrating a clear understanding of site layout and event timetables.
• Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
• Reported incidents to the security team for resolution.
• Interacted with guests and staff to build rapport.
• Complied with food storage, hygiene, and safety policies.
• Enforced social distancing measures to protect guests' safety.
• Managed emergency response actions following established procedures for evacuation, and passenger safety.
• Provided blankets and pillows for improved passenger comfort.
• Served food and beverages based on passenger locations.
• Greeted customers, presented menus, and shared information about available special items.
• Followed health and hygiene standards when handling food, and cleaning restaurants.
• Kept tables clear of used crockery, glassware, and cutlery.
• Communicated with and effectively supported guests from all backgrounds.

• Verified product freshness and shelf presentation to uphold quality standards, contributing to enhanced customer satisfaction and repeat visits.
• Assisted customers with product locations and queries, enhancing shopping efficiency and contributing to a positive in-store experience.
• Maintained inventory displays to ensure product availability and visual appeal, increasing customer engagement and supporting efficient stock management.
• Monitored product freshness and removed expired items promptly, ensuring compliance with health standards and enhancing overall store safety.
• Restocked high-demand items during peak hours to prevent shortages, supporting continuous sales flow and enhancing shopper satisfaction.
• Cleared aisles promptly to maintain safe walkways, reducing accident risks and ensuring a smooth shopping experience for customers.
• Arranged seasonal stock layouts to enhance product visibility and accessibility, resulting in improved customer browsing experience and increased impulse purchases.