Shagun Samant
Colchester,Essex
Summary
I'm an MSc Marketing and Business Communications graduate with a passion for leadership and creating great customer experiences. Over the past year, I've supervised three cafe branches, making sure everything runs smoothly while keeping supporting my team and keeping customers happy. I thrive in fast-paced environments and take pride in being punctual and reliable. Now, I'm excited for a new challenge where I can bring my energy, leadership skills and fresh ideas to the table!
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Shop supervisor
George and Danver
Oxford, Oxfordshire
2023.03 - 2024.05
- Trained new members of staff for improved customer service.
- Worked closely with management to develop effective sales strategies.
- Supervised employee performance with regular reviews and feedback sessions.
- Coordinated with suppliers, securing timely delivery of products.
- Organised shift schedules for optimal staff coverage during peak hours.
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Managed cash register, promoting accurate financial transactions within the shop.
Education
Master of Science - Marketing and Business Communication
Oxford Brookes University
Oxford 2024.01 - 2025.01
Bachelor of Business Administration - Marketing
Panjab University
India 2019.06 - 2022.06
Skills
- Punctuality and timekeeping
- Inventory management
- Brand understanding
- Product display setup
- Customer relationship management
- Financial transactions processing
- Confident communicator
- Health and Safety regulations
- Cash register best practices
Timeline
Master of Science - Marketing and Business Communication
Oxford Brookes University
2024.01 - 2025.01
Shop supervisor
George and Danver
2023.03 - 2024.05
Bachelor of Business Administration - Marketing
Panjab University
2019.06 - 2022.06