Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alwin Antony Congoth

Alwin Antony Congoth

Sunderland,tyne and wear

Summary

Dedicated professional with a strong background in customer service and retail operations. Expertise in people motivation, store layout planning, and product display creativity. Proven ability to enhance sales through effective promotion strategies and exceptional cash handling skills. Highly punctual with excellent timekeeping, adept at stock counting, code checking, and stock control. Committed to delivering outstanding customer experiences and seeking opportunities to further develop within the retail industry.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Shop supervisor

THE CONVENIENCE SHOP
Santa venera , Malta, Santa Venera Malta
05.2023 - 12.2024
  • Resolved issues amongst team members, promoting a harmonious working atmosphere.
  • Trained new members of staff for improved customer service.
  • Oversaw daily operations in shop, ensuring smooth workflow.
  • Conducted regular stock checks for efficient inventory maintenance.
  • Assisted customers in finding desired items, enhancing satisfaction levels.
  • Monitored shop cleanliness for a pleasant shopping experience.
  • Organised shift schedules for optimal staff coverage during peak hours.
  • Promoted top-selling items on prime locations within the shop floor for heightened visibility.
  • Supervised employee performance with regular reviews and feedback sessions.
  • Coordinated with suppliers, securing timely delivery of products.

Sales manager

Joyalukkas jewellery
Velachery, Chennai, india
09.2018 - 03.2023
  • Led high-performance sales teams, ensuring achievement of targets.
  • Devised successful sales pitches for significant conversion rates.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Analysed sales reports to identify trends and update strategies.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.

Automobile mechanic

Maruti Suzuki ARENA
Thrissur, Kerala, Thrissur
07.2016 - 08.2018
  • Diagnosed mechanical issues accurately to provide effective solutions.
  • Installed new parts, enhancing overall vehicle performance.
  • Rendered prompt service to ensure minimal downtime for clients.
  • Increased customer satisfaction by performing efficient and precise vehicle repairs.
  • Maintained professional rapport with customers, answering queries patiently and comprehensively.

Automobile mechanic assistant

Topstar Maruti Service Center
Irinjalakuda, India
07.2015 - 07.2016
  • Performed electrical systems checks for efficient running of the vehicles.
  • Improved vehicle performance by conducting thorough diagnostics and repairs.
  • Adhered strictly to health and safety protocols whilst on duty.
  • Utilised specialised automotive tools to address specific vehicle issues.

Education

DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE

PNS COLLEGE OF ENGINEERING
KERALA/INDIA
07.2013 - 07.2015

HIGHER SECONDARY - PLUS TWO

SKHSS ANANDAPURAM KERALA
INDIA
06.2011 - 03.2013

HIGH SCHOOL EDUCATION - HIGH SCHOOL

LBSMHSS AVITTATHUR
KERALA, INDIA
06.2010 - 03.2011

Skills

  • People motivation
  • Store layout planning
  • Product display creativity
  • Sales promotion understanding
  • Punctuality and timekeeping
  • Cash handling
  • Customer Service
  • Stock counting
  • Code checking
  • Stock control

Languages

English
Beginner
Hindi
Beginner
Tamil
Beginner
Malayalam
Beginner

Timeline

Shop supervisor

THE CONVENIENCE SHOP
05.2023 - 12.2024

Sales manager

Joyalukkas jewellery
09.2018 - 03.2023

Automobile mechanic

Maruti Suzuki ARENA
07.2016 - 08.2018

Automobile mechanic assistant

Topstar Maruti Service Center
07.2015 - 07.2016

DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE

PNS COLLEGE OF ENGINEERING
07.2013 - 07.2015

HIGHER SECONDARY - PLUS TWO

SKHSS ANANDAPURAM KERALA
06.2011 - 03.2013

HIGH SCHOOL EDUCATION - HIGH SCHOOL

LBSMHSS AVITTATHUR
06.2010 - 03.2011

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Alwin Antony Congoth