Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Susan Gilkes

New Milton,Hampshire

Summary

Experienced retail professional with a strong background in customer service, sales promotion, and loss prevention techniques. Demonstrates expertise in shop security measures, tactful upselling, and inventory management while ensuring seamless retail operations and effective staff leadership. Adept at handling cash transactions, processing refunds and exchanges, and coordinating shifts to optimise team performance. Committed to enhancing customer satisfaction through product knowledgeability and addressing complaints with professionalism. Career goals include continuing within this field to drive operational excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Shop supervisor

Brown's Sandwich Shop
Christchurch and Poole Council, Dorset
05.2018 - 11.2022

Managed daily operations in shop to ensure efficient workflow.

  • Oversaw stock management, including ordering and inventory control.
  • Coordinated shift schedules to optimise staff coverage.
  • Prepared food items while adhering to safety standards.
  • Served customers with professionalism and attention to detail.
  • Maintained cleanliness throughout the day and conducted end-of-day clean down.
  • Acted as keyholder, ensuring security and proper handling of cash.

Kitchen assistant

Harrison's
Bloxham, Oxfordshire
09.2004 - 12.2017
  • Opened kitchen and prepared for daily operations.
  • Checked food temperatures to ensure safety standards.
  • Prepared and served breakfast to students efficiently.
  • Cleaned kitchen and maintained food service area hygiene.
  • Processed payments accurately using till system.
  • Baked cakes for the daily offerings.
  • Contributed to team communication, resulting in better workflow efficiency.
  • Cooked meals for students and teachers, focusing on quality.
  • Washed up and mopped floors to sustain cleanliness.
  • Prepared ingredients for increased speed of cooking process.
  • Helped implement a new system for organising stock which increased ease of access.
  • Assisted in stock rotation, reducing spoilage and wastage of ingredients.
  • Ensured proper waste disposal to maintain a hygienic kitchen environment.
  • Assisted in inventory management to avoid food wastage.

Education

GCSEs - Maths

Banbury School
Banbury, Oxfordshire

GCSEs - English

Banbury School
Banbury, Oxfordshire

GCSEs - Science

Banbury School
Banbury, Oxfordshire

Skills

  • Shop security measures
  • Product knowledgeability
  • Customer complaint addressing
  • Tactful upselling
  • Loss prevention techniques
  • Punctuality and timekeeping
  • Sales promotion understanding
  • Retail operations understanding
  • Cash handling
  • Customer Service
  • Product knowledge
  • Stock counting & control
  • Shift coordination
  • Customer interaction
  • Staff leadership
  • Refund and exchange processing
  • Inventory management
  • Keyholder
  • People motivation

Languages

English
Native

Certification

Food & Hygiene Certificate - Brown's & Harrison's - Expired 2023

Affiliations

  • Knitting
  • Travelling
  • Walking
  • Baking
  • Spending time with family especially Grandchildren


References

References available upon request.

Timeline

Shop supervisor

Brown's Sandwich Shop
05.2018 - 11.2022

Kitchen assistant

Harrison's
09.2004 - 12.2017

GCSEs - Maths

Banbury School

GCSEs - English

Banbury School

GCSEs - Science

Banbury School
Susan Gilkes