Kai Mitchell
Birmingham,West Midlands
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader
Greene King
Birmingham, West Midlands
2026.01 - Current
- Introduced innovative solutions which maximised output without compromising quality.
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Led project coordination, resulting in timely delivery.
- Led shifts and motivated the team to drive sales.
- Supported new hires through the onboarding process for speedy and successful training.
Team Member
Greene King
Birmingham, West Midlands
2024.05 - 2025.12
- Provided excellent customer service to enhance business reputation.
- Delivered reliable customer service with attention to detail even under high pressure.
- Addressed customer concerns to maintain satisfaction and loyalty., resulting in conflict resolution.
- Showed commitment to customer satisfaction through proactive engagement. Went above and beyond for each and every customer.
- Coordinated with colleagues to enhance project efficiency. Improved overall productivity.
- Completed cross-training to aid team workflows in peak times.
- Demonstrated proper food handling and safety standards.
- Ensured workplace cleanliness with regular maintenance tasks.
Education
Certificate of Higher Education - Sports Journalism
Birmingham City University
Birmingham 2023.09 - 2025.07
BTEC Level 3 - Media Studies
South Leicestershire College
Leicester 2021.09 - 2022.06
A-Levels - Economics, Maths, IT
Wyggeston and Queen Elizabeth I College
Leicester 2019.09 - 2021.06
Skills
Stock management
Team coordination
Crisis handling
Decision-making
Training development
Knowledge sharing
Delegation mastery
Initiative taking
Constructive criticism
Timeline
Team Leader
Greene King
2026.01 - Current
Team Member
Greene King
2024.05 - 2025.12
Certificate of Higher Education - Sports Journalism
Birmingham City University
2023.09 - 2025.07
BTEC Level 3 - Media Studies
South Leicestershire College
2021.09 - 2022.06
A-Levels - Economics, Maths, IT
Wyggeston and Queen Elizabeth I College
2019.09 - 2021.06