- Swimming, reading visiting new places
Valerie Sankarlingham
Loughton,Essex
Summary
Customer-focused Team Leader skilled in maintaining high standards of service and safety. Develops strong relationships with team members to support a cohesive work culture. Drives performance improvement through strategic task delegation and problem-solving, ensuring operational excellence.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Team Leader
Essex University
Loughton, Essex
11.2024 - Current
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Built and maintained courteous and effective working relationships.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
Bar Supervisor
Essex University
Loughton, Essex
05.2009 - 10.2024
- Trained new staff on bar operations, cocktail preparation, and customer service standards to ensure high-quality service delivery.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Optimised customer experience by serving each guest with a positive and enthusiastic attitude, fostering a welcoming atmosphere.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained clean, organised bar in line with hygiene regulations.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Managed bar inventory, conducted stock takes, and placed orders to ensure consistent availability of supplies and minimise stock shortages.
- Performed regular inventory counts to monitor stock levels and prevent shortages. of bar stock, promptly ordering low-stocked supplies.
- Coordinated employee schedules to ensure adequate staffing for all shifts. to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
Skills
- Employee training
- Staff scheduling
- Stock management
- Cash handling
- Customer service
- Performance management
- Conflict resolution
- Problem solving
- Real-time oversight
- Task delegation
- Team leadership
- Effective communication
- Leadership skills
- Relationship building
- Stock management
Certification
- Food health and saftey
- Food Hygiene
Interests
Timeline
Team Leader
Essex University
11.2024 - Current
Bar Supervisor
Essex University
05.2009 - 10.2024