Oliver Hewitt
Leighton Buzzard,Central Bedfordshire
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Team leader
Cooperative
Heath and Reach, Central Bedfordshire
01.2023 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive employee relationships through communication, training and coaching.
- Processed cash, credit and debit card transactions Daily.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Post Office duties.
- Provided outstanding service to boost postal customer satisfaction.
- Obtained signatures from recipients of registered or special delivery mail.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Ensured smooth running of branch operations, providing support across all post office services, including pension and benefit payments, vehicle registrations.
Bar manager
Stonegate Pubs
Nottingham, Nottinghamshire
08.2021 - 01.2023
- Oversaw line cleaning and cellar management.
- Led team to deliver outstanding hospitality operations.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Planned staffing levels based on evolving service demands.
Lancer
Stonegate Pubs
Leighton Buzzard, Central Bedfordshire
08.2019 - 08.2021
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Observed health and hygiene standards to minimise food contamination.
- Rotated stock in temperature-controlled storage areas for safe food service.
Supervisor
Screwfix
Leighton Buzzard, Central Bedfordshire
02.2017 - 07.2019
- Held the record week of sales on the trade counter, recording £35,000
- Diligently picked stock from computer generated orders and worked at front of house on trade tills, handling cash and customer accounts.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Built customer retention and satisfaction by delivering top-quality service.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained documents and records to comply with internal policies and external regulations.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Education
B TECH in Music technology and live sound - Music
MK College
Milton Keynes Buckingham 09/2013 - 03/2015
GCSEs -
Vandyke Upper School
Leighton Buzzard 09/2010 - 07/2012
Skills
- Stock-flow management
- Computerised stock control
- Customer relations
- Quality Control
- Shipping handling
- Picking and packing
- Stock management
- Warehouse operations
Languages
English
Native
Timeline
Team leader
Cooperative
01.2023 - Current
Bar manager
Stonegate Pubs
08.2021 - 01.2023
Lancer
Stonegate Pubs
08.2019 - 08.2021
Supervisor
Screwfix
02.2017 - 07.2019
B TECH in Music technology and live sound - Music
MK College
09/2013 - 03/2015
GCSEs -
Vandyke Upper School
09/2010 - 07/2012
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