Scarlett Pavli
Wickford
Summary
Qualified level 3 business administrator looking for new opportunities and stability. I am good with communication and team work. I work well on my own and as a group to complete tasks to meet deadlines. I am bubbly and can get on with my team to create good in work relationships to provide a positive work environment within an organization.
Overview
5
5
years of professional experience
Work History
Business Administrator Apprentice
Atlas Courier Express UK Ltd
07.2023 - 01.2025
- Scheduled and organized daily operational tasks to optimize team performance.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Invoiced drivers and customers weekly to meet deadlines.
- Being time efficient as well proving quality in my work
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
Front of House Team Member
Quart Pot Pub
09.2022 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Implemented feedback from customers to improve service quality and dining experience.
- Processed customer payments and balanced cash drawers.
- Maintained quality while working in a fast paced and high pressure environment
McDonalds Crew Member
McDonald's
08.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Glass Collector
Barnhall Social Club
09.2019 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Loaded and unloaded machines with care to prevent damage.
- Cleaned wash equipment after shift and confirmed proper storage.
Education
Level 3 - Pass - Buisness Administration
Woodspeen Training
Wickford, United Kingdom01-2025
Level 2 - Beauty Therapy
South Essex College
Southend-on-Sea, United Kingdom06-2022
GCSE Grade 4 For Maths And 5 For English - English And Maths
Beauchamps High School
Wickford, United Kingdom05-2021
Skills
- Microsoft Office Suite
- Typing
- Eye for detail
- Project management
- Effective communication
- Team development
- Time management
- SharePoint
- Accounting software
- Credit Control
- Xero
- Money Handling
- Customer service
- Phone etiquette
Timeline
Business Administrator Apprentice
Atlas Courier Express UK Ltd
07.2023 - 01.2025
Front of House Team Member
Quart Pot Pub
09.2022 - 07.2023
McDonalds Crew Member
McDonald's
08.2021 - 10.2021
Glass Collector
Barnhall Social Club
09.2019 - 08.2021
Level 3 - Pass - Buisness Administration
Woodspeen Training
Level 2 - Beauty Therapy
South Essex College
GCSE Grade 4 For Maths And 5 For English - English And Maths
Beauchamps High School
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