Suail Sherifi
Summary
Enthusiastic individual working in a multitude of different type of background. Capable of streamlining office operations, enhancing productivity and implementing effective organisational procedures. Possess unique skills in problem-solving, team coordination and communication. Aim to utilise these skills to contribute positively to progressive business environment.
Overview
2027
2027
years of professional experience
Work history
Business administrator apprentice
Greater London Auhtority
London
2025.03 - Current
- Identified deficiencies in manual processes and helped create solutions to carry them out with maximum efficiency.
- Lead on the creation of multiple automated processes, which included the use of apps such as power automate, MS Graphs within power automate and excel sheets that were saved on SharePoint, overall reducing the need for manual input.
- Carried out a multitude of Dataset updates throughout the year - consisting of a huge level of attention to detail to ensure the data patterns matched, accuracy on the update with the help of pivot tables on MS Excel and working on tight deadlines to keep the live service running - protecting the overall organisational reputation in the long run.
- Administered the London Datastore website by leading on Dataset updates, adhering to requests regarding possible error on certain pages, user management of stakeholders between pages.
- Maintained and automated aspects of trackers that would measure the KPI’s for the service being run - bringing the average resolved rate for queries sent to us from 33% to an average of 90%
- Lead on the Datastore Inbox which revolved around helping both internal and external stakeholders with queries regarding the website, the data on the Datastore or handling possible FOI requests in a timely manner.
- Maintained a Power Bi dashboard that helped with measuring our live service - using data driven dashboards to adhere to understanding which factors of the KPI's were being met , what type of queries we would receive and our most asked about Datasets
Clothing Brand Founder
Self Employed
London
- Brand Development: Recently established a new clothing brand with a focus on high-quality streetwear.
- Manufacturing: Ensured that all products reflect premium craftsmanship and align with streetwear aesthetics.
- Marketing Efforts: Developed branding and promotional materials tailored to streetwear culture.
Shared content that resonates with target audience, emphasizing style and authenticity. - Target Market: Focused on connecting with urban fashion enthusiasts and streetwear communities.
- Pre-launch Phase: Currently preparing for website launch, which will enable sales.
- Focus Areas: Building hype within streetwear scene.
Ensuring product designs and marketing efforts align with brand’s vision of modern, urban style.
Sales representative
Antzara Organisation (Self Employed)
London
2023.05 - 2024.07
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Utilized advanced sales techniques, including GIFTS (Greeting, Identifying needs, Features, Tying down, Summarizing) and GRASP (Get attention, Recognize needs, Ask for commitment, Secure agreement, Provide follow-up), to develop strong customer relationships and consistently drive sales growth.
- Built rapport with new customers to boost client retention.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Presented latest merchandise to prospective buyers.
- Provided customers with price information and handled financial transactions.
- Processed customer payments and set up direct debits for long-term service contracts.
- Managed a sales pipeline of 50+ clients a day, ensuring timely follow-ups and closing deals efficiently.
- Identified customer needs through effective questioning, leading to a 15% increase in upselling and cross-selling.
Education
A-Levels - Physics
Queens School
Bushey, HertfordshireA-Levels - Mathenatics
Queens School
Bushey, HertfordshireA-Levels - Computer Science
Queens School
Bushey, HertfordshireSkills
- Multitasking amidst high-volume operations
- Customer service proficiency
- Multidisciplinary teamwork
- Cost control analysis
- Result-Oriented approach
- Problem-solving
- Communication skills
- Strategic planning
- Resourcefulness
- Microsoft Excel planning spreadsheets
- Excel pivot tables use
- Power Automate
- Thorough attention to detail
- Direct stakeholder management
Timeline
Business administrator apprentice
Greater London Auhtority
2025.03 - Current
Sales representative
Antzara Organisation (Self Employed)
2023.05 - 2024.07
Clothing Brand Founder
Self Employed
A-Levels - Physics
Queens School
A-Levels - Mathenatics
Queens School
A-Levels - Computer Science
Queens School