Iqra Ali
London,ENG
Summary
Proactive and results-driven professional with 6+ years of experience across business administration, customer service, and team leadership roles. Known for delivering strong operational support, driving team performance, and managing high-pressure environments with efficiency and empathy. Passionate about community support and public service. Bringing strong foundation in organisational skills and knack for streamlining processes, I excel in managing tasks efficiently and enhancing team productivity. Effective communicator with collaborative spirit, skilled in juggling multiple priorities while maintaining high level of accuracy.
Overview
11
11
years of professional experience
Work history
Business administrator apprentice
Newham Council
2024.05 - 2026.02
- Developed practical skills for enhanced productivity through hands-on training.
- Attended necessary training and completed assessments.
- Validate range of planning applications, from householder applications at entry level to complex major applications at senior levels.
- Ensuring documents meet national and local validation requirements.
- Manage planning fees, including fee calculation, reconciliation, and processing refunds where appropriate. Provide office support and maintain data systems to facilitate smooth departmental functioning.
- Liaise with internal teams and public to support council service delivery.
Deputy Manager
Harvey & Thompson Pawnbrokers
2018.02 - 2024.05
- Led and trained junior staff, boosting performance and service standards.
- Monitored and communicated KPIs to maintain business performance.
- Oversaw departmental budgeting and optimised use of financial resources.
- Implemented effective staff training programmes for improved performance.
- Enforced company policies for a safe and productive work environment.
- Assisted in budget management to control costs effectively.
Beauty Consultant
SoMe Superdrugs
2016.01 - 2017.08
- Successfully developed and implemented a new client retention program that increased overall customer satisfaction.
- Consistently exceeded monthly sales targets by up to 30%.
- Utilized advanced knowledge of skin care and beauty products to provide individualized advice to customers.
Receptionist (Freelance)
Barking & Dagenham Council
Barking
2015.08 - 2015.11
- Scheduled customer appointments and managed customer databases.
- Answered, screened and routed incoming calls in a professional and timely manner.
- Assisted with basic office tasks such as photocopying, filing and data entry.
- Handled confidential information with discretion and care.
Education
Level 3 - Media
Newvic College
07.2014
GCSE -
Plashet School
Skills
- Adaptability
- Attention to detail
- Problem-solving
- Team collaboration
- Time management
- Customer service
- Office administration
- Project management
- Communication skills
- Microsoft Office proficiency
- Email processing
Volunteering
Newham Council, BECC Officer | Emergency Response, 2024-06, Present, Support emergency operations during local crises as part of Newham's Borough Emergency Control Centre (BECC)., Maintain readiness and availability as part of a 24/7 rota system., Collaborate with council departments and services in emergency coordination efforts.
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
References
References available upon request
Timeline
Business administrator apprentice
Newham Council
2024.05 - 2026.02
Deputy Manager
Harvey & Thompson Pawnbrokers
2018.02 - 2024.05
Beauty Consultant
SoMe Superdrugs
2016.01 - 2017.08
Receptionist (Freelance)
Barking & Dagenham Council
2015.08 - 2015.11
Level 3 - Media
Newvic College
GCSE -
Plashet School