Sarah O'Donovan

My current role as Team Manager at Waitrose Horley has seen me work across many areas of the store, such as Retail, Payment, Partner & Compliance, Customer Experience and at present I am accountable for the Retail bolt on, ensuring that my team are focused on delivering all strategic priorities for the store, and contributing to the success of our region, through effective and motivational leadership. I ensure that my team have absolute clarity on what is expected, and through effective partner development, partners take responsibility and pride for demonstrating why Waitrose Horley provides an amazing customer experience, every day, for every customer. I work with my colleagues to drive better performance from our partners, and proactively plan and agree how best we can work together, to unlock further efficiencies and through continuous improvement, unlock the power of the partner and partnership.

• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
• Achieved higher team efficiency with regular training and mentoring sessions.
• Developed action plans for continuous process improvement initiatives.
• Streamlined operations, leading to increased team performance.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.
• Boosted morale by recognising and rewarding exceptional work.
• Prioritised workload effectively, resulting in timely completion of tasks.