Leon Watson Fraser

Dedicated Team Manager experienced in retail management and youth work. Led store openings and refurbishments while developing leadership skills and fostering community engagement through strategic project planning. Focused on empowering young people and enhancing team performance through tailored mentoring and structured training.

 I am passionate about excelling in my career and committed to work. I focus on personal development, community teamwork and residential experience strongly aligns with my experience and values. As a Team Manager I currently lead teams of 15–25, recruit and train external trainees, and coordinate complex store openings and refurbishments across South London. I have five years supporting multi-site operations and ten years in retail leadership, giving me strong skills in planning, organisation, risk awareness and stakeholder liaison. My voluntary youth work in Lambeth, Croydon and Wandsworth includes mentoring 13–25-year-olds, planning community projects and supervising short residential activities. I am First Aid trained, IT literate, knowledgeable in safeguarding, and willing to undertake any further Team Leader or teaching qualifications required. I have previously and still currently work in the M&S business. As I move and progress in my career i would love to move into a role I am more passionate about. Stepping into a role to make a difference and support others both personally & academically is something that I have been looking for. I am always eager to take the next step and further my experience whilst engaging with my community/city. — I look forward to discussing how I can contribute to your team.

• First Aid & emergency team trained
• Safeguarding awareness
• Full Food hygiene training
• Duty management trained
• Team Leader / Management training
• Completed 12 week academy management training program with M&S & 1 year placement before moving to launch new store.

• Recognised by management for determination and dedication behaviours, leading to increased annual summary every year.
• Developed and instituted employee training and retention initiative that reduced employee turnover by 24% within 6 moth period.
• Built and nurtured key client relationships to grow profit by 6%.
• Recognised by management & CEO for refurbishment projects delivering outstanding results in relaunch.

Medium-term (1–2 years)

• Develop leaders: promote at least one junior team member into a supervisory role through a structured development plan.
• Drive customer experience: raise customer satisfaction scores (or mystery-shop ratings) by 15% through service standards and mystery-shop action plans.

Personal-development goals (ongoing)

• Improve leadership skills: regular feedback, mentoring, and reading/learning on coaching and conflict resolution.
• Data literacy: become proficient with sales/roster/stock reporting tools to make evidence-based decisions.
• Networking: build relationships across operations, supply and HR to support career progression.