SARAH BOYD
Ballymoney
Summary
Organised and proactive, capable of managing administrative tasks with precision and providing exceptional customer service. Skilled in coordinating schedules and handling client inquiries, ensuring smooth operations and client satisfaction. Aiming to leverage skills in a dynamic environment to enhance operational efficiency.
Overview
5
5
years of professional experience
Work history
Service administrator
CE-Tech
03.2026 - Current
- Supported management in strategic planning, resulting in improved efficiency.
- Managed client appointments efficiently, reducing waiting times significantly.
- Served as key point of contact for customers, enhancing company reputation.
- Handled all incoming calls professionally, contributing to positive brand image.
- Maintained accurate records of customer interactions to improve service delivery.
- Reviewed and updated database regularly for accuracy of information.
- Scheduled daily work runs for 7 engineers to cover remedial and reactive call outs in a timely manner, ensuring optimal travel and route efficiency.
Admin Officer
The Recruitment Co./NICS
09.2025 - 02.2026
- Taking inbound calls from state pension customers and effectively resolving any and all queries and/or complaints
Training Administrator
Northern Regional College
08.2022 - 10.2024
- Correct and precise filing of paperwork as it related to apprentices/apprenticeship programs.
- Daily, extensive use of Microsoft packages, mainly Excel, Word and Outlook
- Data entry into job specific software in order to process apprentice progress, milestones and exams
- Updating system records with current information
Service Advisor
Curtis Cars & Wilsons of Rathkenny
11.2021 - 04.2022
- Welcoming customers and ensuring they were directed to the relevant service
- Providing explanation where for services required and associated costs
- Managing customer queries and complaints
- Scheduling of work in busy day to day diary
- Ordering required parts for jobs
- Follow up courtesy calls with customers following completion of scheduled work
Sales Colleague
Currys Mobile (prev. Carphone Warehouse)
06.2021 - 11.2021
- Provide exceptional and tailored customer service at all times
- Organising consignments, transfers and stock orders as well as scheduling customer deliveries where possible
Education
Upper Second Class Honors - Social Psychology
University of Ulster
ColeraineA-Levels -
Dalriada Grammar School
GCSEs -
Dalriada Grammar School
Skills
- Microsoft office suite proficiency
- Schedule coordination
- Telephone etiquette
- Time efficiency
- Customer Service
- Time management proficiency
- Data confidentiality awareness
- Policies and procedures compliance
- Data entry speed
- Professional email etiquette
- Outstanding customer service
- Complaint handling
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Service administrator
CE-Tech
03.2026 - Current
Admin Officer
The Recruitment Co./NICS
09.2025 - 02.2026
Training Administrator
Northern Regional College
08.2022 - 10.2024
Service Advisor
Curtis Cars & Wilsons of Rathkenny
11.2021 - 04.2022
Sales Colleague
Currys Mobile (prev. Carphone Warehouse)
06.2021 - 11.2021
Upper Second Class Honors - Social Psychology
University of Ulster
A-Levels -
Dalriada Grammar School
GCSEs -
Dalriada Grammar School