Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Emma Sanders

Worcester,Worcestershire

Summary

Accomplished professional with expertise in workload balancing, administration-specific creativity, and responsive client liaison. Demonstrates exceptional time management proficiency and adeptness in CRM software handling and Microsoft Office suite. Skilled in invoice processing and stakeholder relationship building, aiming to enhance organisational efficiency and client satisfaction.


Overview

19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Service administrator

Sytner BMW
Worcester, Worcestershire
01.2023 - Current
  • Prepared invoices promptly ensuring timely payments from clients.
  • Reviewed and updated database regularly for accuracy of information.
  • Handled confidential documents with utmost discretion safeguarding privacy.
  • Served as key point of contact for customers, enhancing company reputation.
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved team efficiency by organising schedules and workflow.

Sales Counsultant

Gatehouse Brides
Worcester, Worcestershire
09.2019 - 12.2022
  • Conducted market research for better understanding of industry trends.
  • Negotiated contracts leading to mutually beneficial agreements.
  • Yielded higher sales revenue through upselling techniques.
  • Increased brand awareness by conducting engaging product demonstrations.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Improved record keeping system with attention to detail and thoroughness.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.

Service Advisor

Cotswold Mini
Cheltenham, Gloucestershire
06.2014 - 09.2019
  • Streamlined service processes to increase efficiency.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Kept up to date of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
  • Handled administrative tasks for effective service delivery.
  • Documented all services provided, maintaining comprehensive records.
  • Managed challenging customer situations for resolution and customer retention.
  • Built rapport with customers, enhancing long-term relationships.

Service & Sales Advisor

Hylton Nissan & Renault
Worcester, Worcestershire
07.2010 - 06.2014
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Suggested suitable products to customers for enhanced shopping experience.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Attended training sessions regularly to keep up to date with latest sales techniques.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.

Customer Service Representative

Waitrose & Partners
Droitwich, Worcestershire
11.2006 - 07.2010
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Education

A-Levels - Beauty

Worcester College Of Technology
Worcester, Worcestershire
07.2008 - 07.2010

Skills

  • Workload balancing
  • Administration-Specific creativity
  • Responsive client liaison
  • Time management proficiency
  • CRM software handling
  • Microsoft office suite proficiency
  • Invoice processing
  • Stakeholder relationship building

Affiliations

  • Walking
  • House Resoration/Decorating
  • Travelling
  • Love trying new foods
  • Baking

Certification

BMW & Mini Level 2 Certification (In Service)

Full UK Driving License (Clean)

References

References available upon request.

Timeline

Service administrator

Sytner BMW
01.2023 - Current

Sales Counsultant

Gatehouse Brides
09.2019 - 12.2022

Service Advisor

Cotswold Mini
06.2014 - 09.2019

Service & Sales Advisor

Hylton Nissan & Renault
07.2010 - 06.2014

A-Levels - Beauty

Worcester College Of Technology
07.2008 - 07.2010

Customer Service Representative

Waitrose & Partners
11.2006 - 07.2010

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Emma Sanders