Annmarie McFadden
Perivale,Middlesex
Summary
A highly skilled professional with expertise in supply chain understanding and CRM software handling, demonstrating Proactive issue identification and responsive client liaison. Adept at balancing workloads while ensuring compliance with policies and procedures, enhancing service delivery through product knowledge adaptability and administration-specific creativity. Proficient in office equipment operation, data entry speed, and Microsoft Office Suite, complemented by experience with cloud-based software. Committed to outstanding customer service and invoice processing, leveraging Salesforce CRM proficiency and telephone etiquette to drive organisational success. Career goals include furthering expertise in GDPR compliance and advancing service delivery improvement initiatives.
Overview
12
12
years of professional experience
2033
2033
years of post-secondary education
Work history
Service Administrator
Aston Martin London
Acton, Ealing
2025.09 - Current
- Booking in customers cars to the workshop for servicing, MOT, and any issues with their vehicle
- Checking in and out vehicles on our in house system
- Booking and reserving loan cars
- Arranging collection/delivery of vehicles
- Invoicing warranty claims
- Liaising with Service Advisors, technicians and Senior Management.
- Upselling extended warranties
- Managed client appointments efficiently, reducing waiting times significantly.
- Streamlined office procedures by implementing efficient filing systems.
- Increased customer satisfaction with prompt resolution of queries and issues.
Accounts and Health & Safety Assistant
Lorlcon Civil Engineering
2024.02 - 2025.06
- Answering incoming calls
- Dealing with all incoming emails in our main inbox
- Inputting invoices into our in-house system
- Weekly payroll for self-employed staff, checking the timesheets against Allday clocking in system, totaling their weekly pay and adding to our spreadsheet
- Assisting the HSEQ Manager with H&S databases, uploading site inspections, FORS data
- Updating our fleet records, tax, MOT, service
- Updating our supplier’s spreadsheet, ensuring we have all the relevant documents
- Updating our training matrix
- Looking after the RAM Tracking
Property Management Assistant (Saturdays)
Brian Cox Estate Agents (Formerly Peter Rolfe)
2019.01 - 2025.04
- Property Management – Answering call and email queries for any emergencies that may occur at properties.
- Viewings for Sales and Lettings
- Implemented innovative filing systems, enhancing overall information accessibility.
- Managed confidential documents, ensuring data security and privacy.
Accounts & Office Manager
Montagu Property Services
2021.04 - 2023.10
- Ensuring the smooth day-to-day running of the office
- Accurately keeping records of employee and client information
- Keeping track of employee holidays
- Working with spreadsheets on sales / purchase ledgers and journals
- Managing petty cash transactions
- Credit control – creating weekly invoices for clients
- Paying in and issuing cheques
- Taking card payments
- Monthly preparation of a payroll spreadsheet with employee working hours for submission to payroll
- Liaising with payroll
- Liaising with the external accountants to ensure that the bank is reconciled correctly
- Supplier reconciliation
- Management of the pool vehicles; MOTs, Tax & services
- Ordering materials and stationery
Hire Sales Negotiator
DW Hire
London, City of London
2017.02 - 2020.12
- Handle inbound enquiries via phone, email, or in-person at the trade counter, providing technical advice on tool and plant suitability.
- Raise quotes, process hire and sale orders, and manage "on-hire" and "off-hire" documentation.
- Proactively identify sales opportunities, negotiate hire rates with customers (especially for high-value or long-term contracts), and convert quotes into orders.
- Liaise with drivers and yard staff to arrange timely delivery and collection of equipment.
- Resolve customer queries regarding damaged equipment, late returns, or technical issues, and handle "cross-hiring" from third-party suppliers if stock is unavailable.
- Maintain accurate records using CRM systems and ensure all health, safety, and legal paperwork is completed.
Sales & Operations Administrator
Lakethorne Group
2014.03 - 2016.12
- Operations & Sales support for 2 managers
- Diary management for the Operations Manager
- Monitoring managers inbox and respond and action accordingly.
- Preparing PQQ and quotations for the Business Development Managers
- Organising and scheduling appointments for the Business Development team
- Write and distribute fortnightly operations meeting notes.
- Proof reading of documents
- Attending fortnightly sales and operations meetings and taking the minutes for the meetings
- Credit control duties such as chasing clients for payment dates for outstanding invoices.
Education
Level 1 AAT Bookkeeping -
Level 3 Mental Health First Aid At Work - undefined
GDPR Officer - undefined
First Aid Certificate - undefined
EDI L3 Certificate in Customer Service - undefined
2011.05 - 2012.11
HE Diploma access to Health care, Nursing and Midwifery - undefined
2010.02 - 2011.02
OCR Level 2 NVQ in I.T. - undefined
GNVQ Information Technology - undefined
1997.09 - 1999.06
Secondary School - undefined
Cardinal Wiseman
1993.09 - 1997.07
Skills
- Supply chain understanding
- CRM software handling
- Proactive issue identification
- Policies and procedures compliance
- Responsive client liaison
- Workload balancing
- Proactive initiative taking
- Service delivery improvement
- Product knowledge adaptability
- Administration-Specific creativity
- Office equipment operation
- Data entry speed
- Microsoft office suite proficiency
- Experience with cloud-based software
- Time management proficiency
- Organisational behaviour understanding
- Knowledge of gdpr compliance
- Invoice processing
- Outstanding customer service
- Salesforce CRM
- Telephone etiquette
Timeline
Service Administrator
Aston Martin London
2025.09 - Current
Accounts and Health & Safety Assistant
Lorlcon Civil Engineering
2024.02 - 2025.06
Accounts & Office Manager
Montagu Property Services
2021.04 - 2023.10
Property Management Assistant (Saturdays)
Brian Cox Estate Agents (Formerly Peter Rolfe)
2019.01 - 2025.04
Hire Sales Negotiator
DW Hire
2017.02 - 2020.12
Sales & Operations Administrator
Lakethorne Group
2014.03 - 2016.12
EDI L3 Certificate in Customer Service - undefined
2011.05 - 2012.11
HE Diploma access to Health care, Nursing and Midwifery - undefined
2010.02 - 2011.02
GNVQ Information Technology - undefined
1997.09 - 1999.06
Secondary School - undefined
Cardinal Wiseman
1993.09 - 1997.07