Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
Affiliations
Timeline
Generic

BULBUL BABU

CROYDON,United Kingdom

Summary

Accomplished professional with expertise in customer onboarding analysis, regulatory and compliance analysis, and operational risk assessment. Demonstrates proficiency in data interpretation, root cause analysis, and credit risk evaluation. Skilled in stakeholder engagement and cross-functional team collaboration, leveraging tools such as MS Excel, SQL, and CRM software to enhance operational efficiency. Proven track record in process documentation and improvement, invoice audit and reconciliation, and quality assurance. Committed to mentoring new team members and optimising workload balancing to achieve organisational goals. Aspires to further develop business intelligence capabilities while driving strategic initiatives within a dynamic environment.

Overview

14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work history

Service Administrator

Markel
Croydon, London
09.2023 - 05.2025
  • Prioritized and managed client requests with a strong focus on end-customer satisfaction, ensuring service standards were upheld while balancing urgency and impact.
  • Categorized and routed high volumes of incoming communications (policyholders, non-policyholders, survey queries) based on urgency and relevance, following a 'life first, priority-based' model to improve turnaround and customer experience.
  • Maintained accurate digital records and follow-up systems to ensure seamless customer interactions and transparency in task resolution.
  • Monitored client service queues, ensuring no query was overlooked, and escalated potential service failures proactively.
  • Collaborated across departments to ensure that clients received timely and complete outcomes, resolving documentation or process issues without compromising quality.
  • Audited supplier invoice workflows and followed up on unresolved payments, contributing to smooth backend processes that directly impacted customer trust and satisfaction.
  • Supported compliance, CRM updates, and operational workflows in line with regulatory standards, helping ensure risk-aware, customer-focused delivery.
  • Delivered regular updates on workload status to team leads, highlighting bottlenecks and recommending process adjustments where needed.

Part-time Retail Assistant

Marks & Spencer
London
09.2022 - 09.2023
  • Part-time role during MSc studies.

Senior Associate - Credit Operations

Abu Dhabi Commercial Bank
, UAE
05.2014 - 10.2022
  • Conducted detailed credit and customer profile reviews to ensure fair and consistent lending decisions, aligned with internal policies and regulatory expectations.
  • Evaluated customer journeys throughout the loan lifecycle application, approval, disbursement to identify gaps, delays, or potential negative outcomes.
  • Reviewed documentation, system processes, and decision logs to validate compliance with KYC, AML, and Consumer Protection standards.
  • Regularly analysed customer data, income patterns, and behaviour indicators to detect anomalies and ensure appropriate financial outcomes.
  • Created audit-ready documentation to support internal reviews and re-performance of evaluations.
  • Provided insight on recurring issues impacting customer satisfaction, influencing system updates and communication improvements.
  • Collaborated with internal teams (risk, audit, service) to resolve complex cases and align operations with a customer-first approach.
  • Produced regular performance and exception reports (MIS), highlighting SLA adherence, root cause analysis, and trends in customer impact.
  • Supported initiatives to digitize manual processes and improve transparency across credit operations.

Project Administrator

Runway Marine Services LLC
Ajman
08.2012 - 05.2013
  • Oversaw administrative and document control functions in engineering projects.
  • Liaised between finance and technical teams to ensure project compliance and communication efficiency.

Project Administrator

Miraj Instrumentation Services Pvt. Ltd
, INDIA
09.2011 - 04.2012
  • Oversaw administrative and document control functions in engineering projects.
  • Liaised between finance and technical teams to ensure project compliance and communication efficiency.

Education

BE - Information Technology

SCET -VNSGU

MSc - Data Analytics

London Metropolitan University
09.2022 - 09.2023

Skills

  • Customer Onboarding Analysis
  • Regulatory & Compliance Analysis
  • Data Interpretation & Root Cause Analysis
  • Operational Risk Assessment
  • Stakeholder Engagement
  • Credit Risk Evaluation
  • Invoice Audit & Reconciliation
  • Process Documentation & Improvement
  • MS Excel
  • SQL
  • CRM Tools
  • Cross-functional Team Collaboration
  • Workload balancing
  • CRM software handling
  • Data entry speed
  • Microsoft office suite proficiency
  • Time management proficiency
  • Invoice processing
  • Salesforce CRM
  • Documentation management
  • Efficient decision-making
  • Documentation maintenance
  • Technical proficiency
  • Business intelligence tools
  • Mentoring new team members
  • Work prioritisation
  • Goal setting and delivery
  • SQL knowledge
  • Excel proficiency
  • Operations management
  • New staff training
  • Data Entry
  • Quality Assurance
  • Microsoft Office Suite

Certification

  • Data analytics with Power BI - Udemy
  • AWS Cloud Practitioner
  • Introduction to UK financial Regulation & Professional Integrity

Custom

BootCamp, Power BI - Atliq's Hardware business Insight, SQL Project - Atliq's Hardware Problem, Power BI - HR Analytics data for Atliq Softwares Academic, Customer Churn Analysis (Banking) - Power BI, Python, Dimensional Data Modeling - Azure SQL, Regression & Clustering for London Ward Wellbeing - Python Bank customer Churn Prediction, Using Machine Learning (Python, Power BI), Design, implement, and test a data warehouse

Affiliations

  • Daily practice in Excel and SQL to strengthen technical skills.
  • Listening to podcasts and reading non-fiction books to foster personal and professional growth.

Timeline

Service Administrator

Markel
09.2023 - 05.2025

Part-time Retail Assistant

Marks & Spencer
09.2022 - 09.2023

MSc - Data Analytics

London Metropolitan University
09.2022 - 09.2023

Senior Associate - Credit Operations

Abu Dhabi Commercial Bank
05.2014 - 10.2022

Project Administrator

Runway Marine Services LLC
08.2012 - 05.2013

Project Administrator

Miraj Instrumentation Services Pvt. Ltd
09.2011 - 04.2012

BE - Information Technology

SCET -VNSGU

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BULBUL BABU