Sara Shah Bakhsh
Summary
Motivated and reliable individual with strong customer service experience gained through NHS 111. Demonstrates excellent attention to detail and the ability to work in fast-paced environments. Skilled in problem solving, conflict resolution, organisation, and time management. Known for resilience under pressure and effective call handling, consistently delivering high standards of customer service.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
111 Health Advisor
Practice Plus Group
Hayes
2024.10 - Current
- Manage a high volume of inbound and outbound calls in a fast-paced environment
- Assess patient needs and provide appropriate guidance based on protocols
- Deliver clear, empathetic communication while handling complex situations
- Accurately record information and maintain detailed patient records
- Work towards performance targets, including call handling and quality standards
- Handle high-pressure situations while maintaining professionalism and excellent customer service
111 Health Advisor
LCW UCC
London
2024.02 - 2024.08
- Handled inbound and outbound calls supporting patients with urgent health concerns
- Assessed symptoms and directed patients to appropriate services
- Provided calm, clear support in high-pressure situations
- Ensured accurate data entry while following strict clinical guidelines
- Resolved queries efficiently while maintaining excellent customer service
- Worked effectively within a team to meet service and performance targets
Education
GCSEs -
Ditton Park Academy
Langley 2016.09 - 2021.06
A-Levels -
Ditton Park Academy
2021.09 - 2023.06
Skills
- Verbal and written communication
- Customer service and support
- Attention to detail
- Ability to work in a fast-paced environment
- Problem solving and conflict resolution
- Organization and time management
- Resilience under pressure
- Call handling
Languages
Dutch
Fluent
English
Fluent
Persian
Upper intermediate
Timeline
111 Health Advisor
Practice Plus Group
2024.10 - Current
111 Health Advisor
LCW UCC
2024.02 - 2024.08
A-Levels -
Ditton Park Academy
2021.09 - 2023.06
GCSEs -
Ditton Park Academy
2016.09 - 2021.06