Claudia Carter
Sheffield,South Yorkshire
Summary
Dedicated professional with expertise in wellness promotion and a client-centred approach. Demonstrates strong ethical decision making, proficient telephone triaging, and excellent email and telephone decorum. Committed to enhancing client well-being through effective communication and ethical practices. i am a compassionate and driven individual with strong foundation in psychology, in particular health psychology. Proven ability to build rapport and trust with clients, addressing their needs with empathy and professionalism. Ready to contribute to meaningful health outcomes for patients in a wellbeing faced career.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
111 Health Advisor
DHU Healthcare
, East Midlands
10.2024 - 01.2025
- I answer 111 calls from the general public about health concerns, making sure to follow all NHS policies, protocols and standards.
- Using NHS Pathways to triage patients, I amend, check and record details on Adastra and signpost patients to appropriate care using Directory of Services.
- So far this role has gained me skills in handling telephone enquiries and excellent computer skills, I have also been given the opportunity to gain effective communication skills as I am privileged to talk to all walks of life.
- As the calls are largely based around ill health, I aim to be a source of solace, during frightening and unknowing times. I feel extremely rewarded whenever I finish a call, knowing that I have helped someone.
- Provided educational materials regarding disease prevention and treatment methods for various conditions. Offering mental health support, fostering overall wellbeing of patients.
- Liaised between doctors and patients for effective communication.
- Provided preventive health education to promote wellness.
- Kept up-to-date with NHS policies and procedures for consistent performance standards. Consistently complied with applicable laws and regulations, and ensured facility adhered to NHS regulations and upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS. Adhered strictly to NHS policies and guidelines promoting high standards of practice. Safeguarded all confidential information according to NHS guidelines whilst managing large volumes of patient records. Conducted regular audits to maintain compliance with NHS guidelines.
- Engaged with patients, promoting a positive atmosphere.
Content Creator
Self Employed
01.2021 - 01.2025
- A hobby of mine is taking my Irish Wolfhounds out into the countryside for hikes and I also have a hobby for photography. One day I decided to post a video of one of my Wolfhounds on social media and I eventually was able to become a 'content creator' whilst completing both my undergraduate and postgraduate degrees! This has given me experience in increasing engagement across platforms, public speaking confidence, strong communication skills and gaining skills in marketing and recruitment.
- Both my university life and my content creating has proven my ability to achieve objectives, meet strict deadlines and problem solve successfully and efficiently.
- I have a passion for talking to new people and content creating has helped me develop that passion to a whole new level.
- This work has allowed me to learn about product promotion, being an affiliate for various companies and understanding what social media users wants to see in social media content to therefore put that into my content.
- This work has taught me to complete tasks within strict deadlines, follow trends, be able to think on my feet and be ready to tackle anything that comes my way.
- Worked on multiple platforms simultaneously, enhanced digital presence.
- Managed social media accounts, creating and scheduling posts to maintain active online presence.
- Responded to audience feedback and comments, fostering sense of community and brand loyalty.
- Optimised content to increase user reach and engagement.
- Analysed performance metrics to refine content strategy.
- Proofread text to confirm spelling, grammar and style accuracy.
- Kept abreast with latest trends, ensured relevant content creation.
Waiting Staff
Fox House
01.2019 - 12.2019
- Worked as waiting staff at a restaurant called Fox House.
- I was responsible for meeting and greeting guests, taking orders, and maintaining cleanliness of the dining areas.
- This front of house role gave me the opportunity to learn how to keep public spaces clean, make customers feel welcomed and enhanced my listening skills.
- Recommended menu items to guests, enhancing their dining experience.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Managed cash transactions accurately, ensuring accurate financial records.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Established rapport with regular diners, fostering a loyal client base.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
Supporting Artist
Serendipity
01.2018 - 12.2018
- A supporting artist as a school pupil for the Channel 4 television programme, Ackley Bridge.
- I perfected the skill of listening to instructions.
- The opportunity to be a supporting artist for a programme like this one, has really improved my confidence and ability to be myself in front of others without being fearful of rejection.
Dance Instructor
Gemini School of Dance
01.2016 - 12.2017
- A dance instructor at a local dance school, teaching 7- to 11-year-old children.
- My role was to mentor and make the children feel comfortable and confident with themselves.
- I also had to keep the dance classroom clean and presentable
- Working so closely with children has improved my ‘people’ skills and communication skills because I have experience in working with every type of person.
- Enhanced students' coordination for improved performance.
- Choreographed dance pieces for recitals and productions.
Education
MSc - Health Psychology
Sheffield Hallam University
Sheffield 09.2023 - 08.2024
BSc - Psychology
Sheffield Hallam University
Sheffield 09.2020 - 05.2023
Research Ethics in Practice, Ethical decision-making, Becoming an Ethical Researcher
Oxford University Press
Psychology, Sociology, Film studies
01.2018 - 01.2020
English Literature, English Language, Maths, Biology, Physics, Media studies, Drama studies, Geography
01.2012 - 01.2018
Skills
- Wellness promotion
- Client-Centred approach
- Ethical decision making
- Telephone triaging
- Email and telephone decorum
Certification
- Research Ethics in Practice, Oxford University Press Epigeum, 11/30/22
- Ethical Decision-Making, Oxford University Press Epigeum, 11/30/22
- Becoming an Ethical Researcher, Oxford University Press Epigeum, 11/30/22
Custom
she/her
Personal Information
Age: 23
Affiliations
- Hiking with my two Irish Wolfhounds in the countryside
References
References available upon request.
Timeline
111 Health Advisor
DHU Healthcare
10.2024 - 01.2025
MSc - Health Psychology
Sheffield Hallam University
09.2023 - 08.2024
Content Creator
Self Employed
01.2021 - 01.2025
BSc - Psychology
Sheffield Hallam University
09.2020 - 05.2023
Waiting Staff
Fox House
01.2019 - 12.2019
Supporting Artist
Serendipity
01.2018 - 12.2018
Psychology, Sociology, Film studies
01.2018 - 01.2020
Dance Instructor
Gemini School of Dance
01.2016 - 12.2017
English Literature, English Language, Maths, Biology, Physics, Media studies, Drama studies, Geography
01.2012 - 01.2018
Research Ethics in Practice, Ethical decision-making, Becoming an Ethical Researcher
Oxford University Press
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