Ciara Clark
Walberton,West Sussex
Summary
Attentive Health Advisor accustomed to reviewing incident reports and identifying hazards. Suggests actionable improvements to prevent health and safety issues and reduce incidents. Promotes positive lifestyle and health management changes for optimal wellness.
Driven professional motivated to apply education and training to patient-centred role. Compassionate and pragmatic provider with commitment to patient wellness and support.
Compassionate and driven individual with strong foundation in communication and problem-solving skills, coupled with deep understanding of health and wellness principles. Proven ability to build rapport and trust with clients, addressing their needs with empathy and professionalism.
Overview
5
5
years of professional experience
30
30
years of post-secondary education
Work history
111 health advisor
south east coast ambulance service
Crawley, West Sussex
10.2022 - Current
- Streamlined patient data management, resulting in improved efficiency.
- Led initiatives towards community outreach programs, promoting public health awareness.
- Managed crisis situations effectively, ensuring the safety and security of all involved parties.
- Prioritised urgent cases for immediate resolution or escalation.
- Managed high volume of calls daily for prompt service delivery.
- Ensured accurate record keeping through diligent note-taking during calls.
- Facilitated smooth communication between customers and technical teams for quick troubleshooting.
- Showcased excellent problem-solving skills for effective issue resolution.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
- Multi-tasked effectively whilst maintaining a professional demeanour at all times.
- Supported other departments with overflow calls during peak periods.
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Streamlined processing by navigating multiple systems simultaneously during customer interactions.
- Demonstrated exceptional understanding of company products and services, resulting in informed client interactions.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Cultivated positive working relationships with team members to promote effective collaboration.
- Proficiently navigated difficult conversations, ensuring customer retention and loyalty.
- Deescalated tense situations with calm, patient communication style.
- Assisted customers to understand complex information using simple language.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Showed resilience under pressure, handling challenging situations with composure.
- Exceeded targets consistently without compromising on quality of service provided to clients.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled customer queries focused on first-call resolution.
- Navigated stressful and unpredictable situations with calm and collected approach.
Health care assistant
NHS, royal Sussex county hospital
Brighton, Brighton and Hove
06.2022 - 10.2022
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Provided basic health education to patients for proper self-care post discharge.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Enhanced healing process by changing wound dressings regularly.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Worked closely with nurses to maintain high levels of communication.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Monitored client health conditions and reported immediate issues to manager.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
Level 2 nursery practitioner
Hopscotch
Brighton, Brighton and Hove
09.2020 - 06.2022
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
- Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Fostered creativity amongst young learners through organised arts and crafts sessions.
- Managed child behaviour effectively resulting in harmonious learning environments.
- Assisted with nap times which contributed to improved energy levels among students throughout the day.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Developed stronger language skills in children by implementing creative storytelling sessions.
- Planned educational games to stimulate cognitive growth in toddlers.
- Provided support during meal times, encouraging balanced diets for better health.
- Developed trusting relationships with children, parents and staff.
Education
NVQ Level 2 - childcare
Hopscotch
Brighton, Brighton and Hove 03.2021 - 03.2022
A-Levels - Sociology
Varndean
Brighton, Brighton and Hove 09.2018 - 06.2020
A-Levels - Psychology
Varndean
brighton 09.2018 - 06.2020
A-Levels - health and social
varndean
brighton 09.2018 - 06.2020
GCSEs - English language and literature
longhill high school
Brighton, Brighton and Hove 09.2013 - 06.2018
GCSEs - Maths
longhill high school
brighton 09.2013 - 06.2018
GCSEs - double science
longhill high school
Brighton, Brighton and Hove 09.2013 - 06.2018
GCSEs - health and social
longhill high school
brighton 09.2013 - 06.2018
GCSEs - philosophy and ethics
longhilll
Brighton, Brighton and Hove 09.2013 - 09.2018
Skills
- Public health awareness
- Multi-Tasking capability
- Knowledge of gdpr regulations
- Call logging accuracy
- Microsoft office suite proficiency
- Data entry proficiency
- Voice clarity
- Professionalism in interaction
- Adaptive communication
- Product knowledge dissemination
- Strong listening
- Efficient note taking
- Customer orientation
- Handling distressed patients
- Physiological knowledge
- Blood pressure measurement
- Respecting cultural differences
- Supporting family members
- Personal hygiene maintenance assistance
- Healthcare ethical standards understanding
- Dementia care training
- Exercise and activity planning
- Use of medical software
- Paediatric care experience
- Baby sign language
- Toddler engagement strategies
- Child nurturing
- Handling play equipment safely
- Play area sanitising
- Patient with children
- Familiarity with ofsted regulations
- Baby care proficiency
- Early literacy teaching
- Messy play supervision
- Physical activity coordination
- Child development reporting
- Child monitoring
Timeline
111 health advisor
south east coast ambulance service
10.2022 - Current
Health care assistant
NHS, royal Sussex county hospital
06.2022 - 10.2022
NVQ Level 2 - childcare
Hopscotch
03.2021 - 03.2022
Level 2 nursery practitioner
Hopscotch
09.2020 - 06.2022
A-Levels - Sociology
Varndean
09.2018 - 06.2020
A-Levels - Psychology
Varndean
09.2018 - 06.2020
A-Levels - health and social
varndean
09.2018 - 06.2020
GCSEs - English language and literature
longhill high school
09.2013 - 06.2018
GCSEs - Maths
longhill high school
09.2013 - 06.2018
GCSEs - double science
longhill high school
09.2013 - 06.2018
GCSEs - health and social
longhill high school
09.2013 - 06.2018
GCSEs - philosophy and ethics
longhilll
09.2013 - 09.2018
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