Lucy Bossons

Undertake a training course to provide skills to excel at the role. Undertake health assessments over the phone to patients with urgent and non-urgent healthcare needs (for example: airway, breathing, circulation needs or mental health needs etc) using the NHS Pathways to assess and signpost patients to the most appropriate service to meet their needs. To communicate effectively and empathetically in a healthcare environment with patients and colleagues and to treat patients with dignity, empathy and respect.

Whilst working as a Crew Member at Mcdonald's, I developed skills and abilities to work in a fast-faced environment. I learnt to take customers orders, take payments, deal with complaints and prepare and pack food. Communication was a key role in this job as it helped to ensure that the customers wishes and needs were met and listened too. Teamwork and individual work was important as it helped to ensure to fast-paced environment ran smoothly without anything going wrong. Multi-tasking was also important to help ensure multi things such as taking an order and a payment were done at the same time to allow the drive through to run smoothly.

Job responsibilities:

• Responsible for providing care, assessment, diagnosis, treatment and movement of patients in and out of hospital in emergency and non-emergency situations across a wide range of patient groups and in a wife range of difficult settings. Under supervision of healthcare professionals to meet the needs of patients.
• Attend the planned programme of training and education and attend all training courses as and when required in order to acquire additional skills and competencies.
• Adhere to the appropriate job description as per stage of development.
• Presentation at all times of a smart appearance and use infection control procedures including: handwashing, hygiene procedures, reporting and treatment of sharps injuries etc.
• Adherence to the Code of Conduct, Operational Instructions, Quality Procedures, other verbal or written instructions.