Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Languages
Timeline
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SANDEEP RAISAHAB MORYA

Oxford,OxfordShire

Summary

Dynamic professional with expertise in customer relationship management, sales analysis, and product promotion. Demonstrates strong skills in performance monitoring, health and safety compliance, and effective communication. Proven ability to lead teams with cultural awareness and strategic planning, ensuring optimal inventory management and budget oversight. First-aid certified with comprehensive product knowledge and proficiency in Microsoft Office Suite. Committed to enhancing customer service experiences while pursuing opportunities for growth within the industry.

With career centred around financial trading, bring wealth of knowledge in devising effective trading strategies and managing trading teams. Capable of driving robust trading operations and optimising financial performance through strategic market analysis, risk management, and data-driven decision making. Known for fostering collaborative work environments and improving trading processes to maximise profit margins.

Overview

11
11
years of professional experience

Work history

Customer and Trading Manager

Sainsbury's Supermarkets Ltd
Oxford, United Kingdom
07.2022 - 05.2025
  • Manage the shift, store team of more than 18 colleagues, including managing recruitment, completing 4 & 12 weeks reviews, developing processes, and implementing policies.
  • Construct suitable work schedules, allocating staff resources to allow for an appropriate number of required hours for the busiest times/days and to ensure prime team productivity.
  • Conduct observations and listening in exercises to evaluate individual staff's customer service skills, productivity and identify areas for improvement, coaching and training.
  • Organize daily, weekly, and monthly reports to analyse data to identify strategies for improvement in sales, waste, customer service and staff productivity.
  • Work with the senior management team to create effective performance targets for the Customer Service Team & their productivity, Sales Budget, Waste Budget, regularly assessing the team's performance against set targets.
  • Prepare and review the data for daily online sale via third party (Deliveroo/UberEats/JustEat) and managing disputes.
  • Developed and executed numerous positive customer service creativities which resulted in a 22% increase in customer satisfaction scores, increased store sales by 16% in several periods.
  • Executed new strategies for online sale and increases the sale by more than 40%.
  • Improved trading operations efficiency through the implementation of advanced software tools.
  • United employees through positive coaching and teamwork to improve trading department efficiency.
  • Managed in-season trading, balancing profit maximisation with risk management.
  • Monitored seasonal displays, reviewing data generated through direct customer feedback and mystery shopping reports.

Trading Assistant

Sainsbury's Supermarkets Ltd
Oxford, United Kingdom
01.2021 - 07.2022


  • Serving customers on the tills with buying/returning/queries.
  • Replenishment and Ability to use handsets in the store to check stock availability, price checks, reducing stock, ordering tickets, dispatching/receiving stock.
  • Newspaper deliveries, returns on a daily basis, making sure the right quantity scanned.
  • Helping customer's queries to a high standard, ensuring I give my full attention, as much information as I can provide and offering any alternatives for a product that's out of stock.
  • Make sure everything I work is left tidy and the shop floor is left tidy at the end of the day.

Accounts Manager

Falcon Couriers
Fort, India
10.2014 - 09.2020
  • Company Overview: Courier - Logistics
  • Supervising the completion of all checks and documentation required by law.
  • Maintaining bills payments record and Outstanding, Prepare salary and vendors/suppliers payments, visiting key clients to build relationships and identify their key needs.
  • Preparing paperwork for regulatory bodies and audits, Finalize the day's balance, and prepare and print management reports.
  • Controlling and planning the quickest and least cost for transportation and distribution costs.
  • Actively managing subcontractors to ensure that they perform in line with their contractual agreements.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations, examining risks and potentials, estimating partners' needs and goals.
  • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.
  • Built strong relationships with key stakeholders; enhanced business partnerships and collaborations.
  • Identified cost-saving opportunities by conducting thorough expenditure reviews.
  • Maintained up-to-date knowledge of relevant legislation to ensure company compliance at all times.
  • Coordinated monthly, quarterly, and annual budget reports to enhance company's strategic planning.
  • Implemented new billing system, drastically reduced late payments from clients.

Education

MBA - International Management

University of Wales

Bachelor of Commerce - undefined

University of Mumbai

Skills

  • Customer relationship management
  • Sales analysis
  • Product promotion
  • Performance monitoring
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Strategic planning
  • Inventory management
  • Microsoft Office Suite
  • Budget management
  • First-aid certified
  • Effective communication

Custom

FIRST AID, GREEN CROSS GLOBAL, 1 DAY, 2023

Affiliations

  • Current Affairs, Stock Exchange, Sports

Languages

English
Fluent
Hindi
Native
Marathi
Fluent

Timeline

Customer and Trading Manager

Sainsbury's Supermarkets Ltd
07.2022 - 05.2025

Trading Assistant

Sainsbury's Supermarkets Ltd
01.2021 - 07.2022

Accounts Manager

Falcon Couriers
10.2014 - 09.2020

Bachelor of Commerce - undefined

University of Mumbai

MBA - International Management

University of Wales

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SANDEEP RAISAHAB MORYA