Samuel Smith
Cleethorpes,North East Lincolnshire
Summary
Accomplished professional with a strong foundation in leadership excellence and customer service. Demonstrates expertise in order processing, financial reporting, and quality control procedures, ensuring health and safety compliance. Known for resilience under pressure and time efficiency, with a commitment to performance analysis and safety consciousness.
Overview
4
4
years of professional experience
Work history
Shift manager
McDonald's
Cleethorpes, North East Lincolnshire
10.2021 - Current
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Trained new staff members on operational procedures and customer service standards.
- Implemented effective inventory management techniques to maintain stock levels.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Monitored food safety practices to comply with health regulations and company policies.
- Assisted in maintaining cleanliness and organisation of work areas and dining facilities.
- Trained staff on product knowledge, resulted in better customer interactions..
- Ensured health and safety measures in line with company regulations.
Education
BTeC - Business
Grimsby Institute
Grimsby 09/2021 - 07/2023
GCSEs - Science
Havelock Academy
Grimsby 09/2016 - 06/2021
GCSEs - Mathematics
Havelock Academy
Grimsby 09/2016 - 06/2021
GCSEs - English
Havelock Academy
Grimsby 06/2016 - 06/2021
GCSEs - Computer Science
Havelock Academy
Grimsby 09/2016 - 06/2021
Skills
- Leadership excellence
- Order processing
- Financial reporting
- Quality control procedures
- Performance analysis
- Resilience under pressure
- Safety consciousness
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Communication skills
Timeline
Shift manager
McDonald's
10.2021 - Current
BTeC - Business
Grimsby Institute
09/2021 - 07/2023
GCSEs - Science
Havelock Academy
09/2016 - 06/2021
GCSEs - Mathematics
Havelock Academy
09/2016 - 06/2021
GCSEs - English
Havelock Academy
06/2016 - 06/2021
GCSEs - Computer Science
Havelock Academy
09/2016 - 06/2021
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