Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Troy Stevenson

Gillingham,Kent

Summary

Dynamic and results-driven professional with a strong foundation in customer service and team leadership. Demonstrates exceptional skills in performance monitoring, conflict resolution, and communication, fostering employee development through adaptable leadership. Committed to leveraging initiative-taking abilities and basic accounting knowledge to drive organisational success and achieve career growth in leadership excellence.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Shift Manager

McDonald's
Gillingham, Kent
2018.04 - Current

  • Implemented efficient work procedures to streamline operations.
  • Oversaw staff training programmes, enhancing customer service quality.
  • Maintained cleanliness and hygiene standards for a welcoming environment.
  • Enforced food hygiene regulations to uphold high-quality standards.
  • Trained new hires and established mentoring relationships to improve performance.
  • Enhanced team morale through effective communication and feedback practices.
  • Managed cash processes, ensuring accuracy at shift end.

Nursery volunteer

Hungry Minds Childcare
Brighton, Brighton and Hove
2023.02 - 2025.06
  • Fostered engaging environment, promoting creativity and self-expression among pre-school children in classes of 15+
  • Assisted in the preparation of nutritious meals for good health of children.
  • Maintained cleanliness and safety standards, ensuring a healthy space for children's development.
  • Contributed towards developing learning materials, supporting teaching staff.
  • Supported nursery staff to ensure smooth running of daily operations.
  • Disinfected play areas regularly, minimising health risks and enhancing children's safety.

Education

Bachelor of Arts - Education

University of Brighton
Brighton
2021.09 - 2025.06

Skills

  • Customer Service
  • Performance monitoring
  • Leadership excellence
  • Team Leadership
  • Employee development
  • Adaptable leadership
  • Initiative taking
  • Conflict resolution
  • Communication skills
  • Basic accounting

Affiliations

  • Gym
  • Crafts
  • Movies

Certification

I have a Level 3 First Aid Certificate

Timeline

Nursery volunteer

Hungry Minds Childcare
2023.02 - 2025.06

Bachelor of Arts - Education

University of Brighton
2021.09 - 2025.06

Shift Manager

McDonald's
2018.04 - Current
Troy Stevenson