NAVNEET KAUR
Glasgow,united kingdom
Summary
Results-oriented Shift Manager with extensive experience in hospitality operations and team leadership. Excels in managing staff schedules, resolving guest complaints, and enforcing safety standards. Strengths include strategic planning, problem-solving, and fostering team development through training and mentorship. Committed to enhancing guest experiences and driving operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Shift Manager
Yayas
Glasgow
01.2025 - Current
- Managed staff rotas, oversaw service delivery, and ensured high standards.
- Greeting guests and resolving complaints efficiently.
- Recruited, onboarded, trained, and scheduled staff to support operational needs.
- Managing budgets, food/drink inventory, and optimising costs (COGS).
- Enforcing hygiene, safety, and licensing regulations.
- Mentored and motivated team members to enhance performance and collaboration.
- Interacting with staff, guests, and suppliers.
- Handled high-pressure situations with composure, resolving issues effectively.
- Demonstrated proficiency in Point of Sale (POS) systems by efficiently processing transactions.
Store Manager
Papa John's
Glasgow
08.2023 - 08.2024
- Recruited, trained, supervised and appraised staff to build a skilled team.
- Developed and monitored departmental budgets to ensure financial efficiency.
- Maintained statistical and financial records to support decision-making.
- Dealt with customer queries and complaints.
- Oversaw pricing and stock control.
- Coordinated staff schedules to optimise coverage during peak hours.
- Overseeing work areas, ensuring equipment is cleaned and maintained, and adhering to safety procedures.
- Managed fire suppression activities, conducted inspections, and ensured that all safety protocols were followed.
Fryer Chef
Deep A Diner Limited
Glasgow
02.2023 - 08.2023
- Addressed dietary concerns and food allergies to ensure customer satisfaction.
- Collaborated with front-of-house staff to enhance customer service experience.
- Performed food tastings to assess flavours and maintain quality standards.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat poultry, fish and other raw stuff.
- (Captain’s Catch)
Kitchen Assistant
Grassyards Limited
Glasgow
12.2022 - 02.2023
- Washed, peeled and cut fruits and vegetables for efficient food preparation.
- Cleaned and sanitized dishes and utensils, maintaining sufficient supplies for busy service periods.
- Prepared halloumi cheese by cutting and marinating for enhanced flavour in recipes.
Checkout Operator
Medleys food limited
Glasgow
10.2022 - 12.2022
- Welcomed customers, identifying specific needs to enhance their shopping experience.
- Provided customer service support at Panko location, ensuring satisfaction and efficient service.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Assisted customers with queries regarding products, prices, and promotions to enhance shopping experience.
- Facilitated the sale of age-restricted products, adhering strictly to legal requirements and store policies.
Administrative Assistant and Primary Teacher
Shri Guru Harkrishan Modern school
10.2014 - 10.2018
- Managed paper and electronic filing systems, ensuring efficient routing of documents and handling of messages and mail.
- Supported coworkers and staff with daily tasks, contributing to overall team functionality.
- Coordinated book management at Wadala Granthian in India, facilitating seamless access to resources.
Play way Teacher
Bachpan A Play Way School
Batala
07.2012 - 08.2013
- Exhibited self-motivation by setting and achieving personal developmental goals.
- (India)
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Maintained trusting student relationships by providing both educational and emotional support to students.
Education
Bachelor of computer Application -
Punjab Technical University
Patran, India10-2008
Global MBA -
Glasgow Caledonian University
Glasgow01-2024
Diploma in Software Engineering -
NIIT
New Delhi, India01-2009
Skills
- Hospitality service expertise
- Operations management
- Food safety
- Point of Sale systems
- Inventory control
- Quality Control
- Safety compliance
- Quality assurance
- Operational efficiency
- Cost reduction
- Scheduling optimization
- Profit and loss understanding
- Staff management
- Staff training
- Team Leadership
- Team motivation
- Guest interaction
- Customer service
- Service excellence
- Conflict resolution
- Performance appraisal
- Quality Control
- Quality procedures
- Order processing
- Strategic planning
- Problem-solving
- Decision making
- Communication
- Effective communication
- Communication skills
- Relationship-building
- Leadership
- Leadership excellence
- Motivational leadership
- Time-management
- Effective communication
- Relationship-building
Languages
Punjabi
Hindi
English
Timeline
Shift Manager
Yayas
01.2025 - Current
Store Manager
Papa John's
08.2023 - 08.2024
Fryer Chef
Deep A Diner Limited
02.2023 - 08.2023
Kitchen Assistant
Grassyards Limited
12.2022 - 02.2023
Checkout Operator
Medleys food limited
10.2022 - 12.2022
Administrative Assistant and Primary Teacher
Shri Guru Harkrishan Modern school
10.2014 - 10.2018
Play way Teacher
Bachpan A Play Way School
07.2012 - 08.2013
Bachelor of computer Application -
Punjab Technical University
Global MBA -
Glasgow Caledonian University
Diploma in Software Engineering -
NIIT