Grace Lively
Royal Leamington Spa,Warwickshire
Summary
Proficient shift manager with expertise in leading teams and maximizing operational efficiency. Successfully boosted staff productivity and morale, contributing to improved shift outcomes. Committed to nurturing a positive work atmosphere and pursuing continuous improvement initiatives..
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth.
Overview
5
5
years of post-secondary education
26
26
years of professional experience
Work history
Shift manager
people arches ltd (Mc donalds)
Warwick, Warwickshire
2020.12 - 2026.07
- Ensured health and safety measures in line with company regulations.
- Streamlined operations by implementing efficient work procedures.
- Coordinated with team members for seamless shift transitions.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Delivered excellent customer service by overseeing staff training programmes.
- Resolved customer complaints promptly to maintain high service standards.
- Trained staff on product knowledge, resulted in better customer interactions..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Managed inventory control, reduced wastage.
- Improved team morale through effective communication and feedback practices.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained new hires and set up mentoring relationships to drive team performance.
Front of house team member
Wagamama
Royal Leamington Spa, Warwickshire
2019.05 - 2020.12
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Assisted guests with queries or requests for optimal guest experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Maintained high standards of customer service during peak times.
- Enhanced guest experience with a friendly and helpful attitude.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Recommended menu items to guests, enhancing their dining experience.
- Established rapport with regular diners, fostering a loyal client base.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Facilitated positive dining experiences by providing excellent customer service.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions accurately, ensuring accurate financial records.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Catering assistant
AIP
Warwick, Warwickshire
2015.03 - 2019.05
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Assisted in training new staff members, fostering a supportive work environment.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Prepared high-quality meals for customer satisfaction.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Enhanced customer experience by promptly addressing queries and complaints.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
Stay at home mum
home
Royal Leamington Spa, Warwickshire
2007.09 - 2015.03
Sales assistant
Greggs Bakery
Royal Leamington Spa, Warwickshire
2007.05 - 2007.09
- Ensured stock replenishment in a timely manner to maintain product availability.
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Processed returned or exchanged items and provided refunds to customers.
Sales assistant
Welcome Break
Royal Leamington Spa, Warwickshire
2004.02 - 2007.05
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Collaborated with sales managers to meet target quotas.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Stay at home mum
home
Royal Leamington Spa, Warwickshire
2003.05 - 2004.02
Horse groom
pittern hill stables
Kineton, Warwickshire
2000.09 - 2003.05
- Performed dietary management tasks, resulting in healthier horses.
- Maintained horse health by administering medications, supplements and first aid treatments.
- Took part in preparation activities before competitive events, contributing to team success.
- Ensured proper grooming for horses, leading to improved coat condition.
- Enhanced horse appearance through regular washing and brushing procedures.
- Secured safe environment by cleaning and maintaining stables regularly.
- Provided optimal care to horses during transport trips.
- Developed positive relationships with horses through gentle handling techniques.
- Provided regular feed according to diets plans; supported overall horse nutrition regime.
- Assisted in training exercises for enhanced horse skills.
- Treated minor wounds promptly; prevented escalation of injuries.
- Kept stable facilities clean and organised-a key task for maintaining a healthy environment.
Education
GCSEs -
Kineton high school
Kineton, Warwickshire 1995.09 - 2000.06
Skills
- Integrity and ethics
- Adaptable leadership
- Leadership excellence
- Employee development
- Crisis handling
- Equipment operation
- Profit and loss understanding
- Empathetic communication
- Production target setting
- Resilience under pressure
- Time efficiency
- Customer Service
- Communication skills
- Team Leadership
- Leadership
- Public speaking
- Quality Control
- Creative thinking
- Active listening
- Positive attitude
- Emotional intelligence
Affiliations
- spending time with family and friends
- cheerleading
Timeline
Shift manager
people arches ltd (Mc donalds)
2020.12 - 2026.07
Front of house team member
Wagamama
2019.05 - 2020.12
Catering assistant
AIP
2015.03 - 2019.05
Stay at home mum
home
2007.09 - 2015.03
Sales assistant
Greggs Bakery
2007.05 - 2007.09
Sales assistant
Welcome Break
2004.02 - 2007.05
Stay at home mum
home
2003.05 - 2004.02
Horse groom
pittern hill stables
2000.09 - 2003.05
GCSEs -
Kineton high school
1995.09 - 2000.06