Samuel Pike

As a CTM in a Sainsburys Local store, I am fully responsible for leading the team and all aspects of the operation of my store. I coach and lead my team to deliver excellent standards across the store at all times. I am hands-on on the shop floor with my team as and when required, as well as being fully responsible for the back of house operation, ensuring the store trades safely and legally, being fully responsible for food safety as well as cash office and all other aspects of the store. Providing great customer service, either at the front end, via telephone or to online shoppers, is a key part of my role, as is dealing with any customer queries and complaints in a level headed and empathetic manner. I have been solely responsible for numerous areas, including recruitment, labour and cash office at various points, and I provide support to the store manager in all other areas of store operation, as well as assuming full responsibility for the store in the absence of the store manager.

• As an ASM, I was fully responsible for leading the team and all aspects of the fresh food, Wild Bean Café, office and forecourt operations
• Health and safety was at the forefront of my role and ensuring that the shop and forecourt operate in a safe and legal was my top priority
• I was responsible for all cash handling and office processes including end of day process and investigating any problems
• Providing great customer service at every level through getting the basics right and listening to customers was a key part of my role, as was dealing with any customer queries and complaints in a level headed and empathetic manner
• I provided support to the store manager in all areas including recruitment, training and people-related areas, as well as assuming full responsibility for the store in the absence of the store manager

• I was fully responsible for running my store in the absence of the store manager or deputy store managers
• This encompassed everything from accepting deliveries, working stock and checking dates, to completing orders and ensuring the store is presentable at all times, as well as full cash handling and managing office processes
• I managed a team of Customer Assistants, allocating tasks throughout the shift, assisting them where required and coaching them to be able to perform at their best

• I personally handled deliveries; ensure stock levels were maintained as well as ensuring the site operated safely in accordance with health and safety, food safety and compliance policies and procedures
• I reconciled and monitored store takings, completed store cash banking and collection, and other reconciliatory procedures
• I signed in and monitored contractors, reported any defects, and constantly monitored all site equipment to ensure it was safe and fit for use by staff, customers and other concerned parties
• I coached and managed a team of Customer Service Assistants to enable them to perform at their best, and develop their own skills
• Above all, I ensured customer service was second to none, providing a friendly and helpful shopping experience for every customer
• I also gained experience of running a COVID-secure site and all accompanying rules and policies, experience which I hope never to need to use in that context again

• I performed all roles of a Customer Sales Assistant, whilst providing support to the store management team when necessary, including running shifts when no manager was present
• I was responsible for the safe and legal operation of the site during such time, performing any associated safety critical procedures in the place of a manager
• From September 2019 onwards I acted as a Duty Manager, performing many DM responsibilities whilst being trained to step fully into that role, without having that as an official job title

• I performed various tasks, such as stocking shelves, serving barista coffee, running the till, cleaning the store and keeping the place looking tidy, working as part of a dedicated team to provide a great customer experience
• I also helped ensure the site operated safely by monitoring customer fuel pump use and forecourt behaviour, resolving or escalating any issues where appropriate