Jan Sher Khan
London
Summary
Extensive experience in customer service management with a focus on resolving complex issues in high-pressure environments. Proven leadership skills in supporting team members to ensure operational efficiency and customer satisfaction. Strong conflict resolution abilities developed through hands-on management at Sainsbury's, resulting in improved team performance and enhanced customer relations. Committed to maintaining high service standards and operational excellence.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Customer Trading Manager
Sainsbury's Supermarkets LTD
London, Essex
2023.05 - 2025.11
- Led and coached a large team to deliver excellent customer service.
- Managed daily store operations for optimal efficiency.
- Ensured product availability to meet customer demands.
- Monitored key performance indicators, driving channel-wide improvements.
- Collaborated with managers to enhance customer and colleague experience.
- Streamlined trading strategies to maximise revenue potential.
- Developed training programmes for customer service teams.
- Handled employee relations, maintaining a productive work environment.
- Developed strong relationships with clients through effective communication skills.
- Trained new employees on company policies and procedures to uphold standards of service delivery.
- Boosted customer satisfaction by efficiently resolving complaints and queries.
- Gave extra support to new store recruits, offering advise, training and mentorship.
Customer Trading Assistant
Sainsbury's Supermarkets LTD
London
2019.11 - 2023.11
- Executed trades on behalf of clients, ensuring accuracy and compliance with regulations.
- Managed client accounts to maintain optimal trading conditions daily.
- Achieved sales and stock turn targets by timely order placement within supplier lead times.
- Addressed customer queries effectively to enhance satisfaction levels.
- Resolved client concerns promptly to uphold high retention rates.
- Provided assistance in selling financial products and managing associated risks.
- Mitigated risks by adhering strictly to compliance guidelines during transactions.
Education
Bsc - civil engineering technology
Sarhad university of science and Technology (SUIT)
Islamabad 2013.08 - 2018.05
Bachelor - Sociology
UOB
Quetta 2015.01 - 2018.07
Higher National Diploma - associate engineering (civil)- 3 years
Govt Rasul colloge Mandi bhauddin
Punjab, Pakistan 2009.03 - 2012.05
Secondary school certificate - undefined
TNPS
QuettaSkills
- Advanced MS Office proficiency
- Software installation
- Internet skills
- Attention to detail
- Strong work ethic
- Time management
- Assertive communication
- Eviction procedures
- Duty of care
- Security protocols
- Metal detector operation
- Loss prevention
- Reliability and punctuality
- Security procedures knowledge
- Licensing laws
- Vigilance and alertness
- Service level management
- Conflict resolution
- Customer-centric approach
- Empathetic communication
- Policy deployment
- Resilience under pressure
Languages
English
Urdu
Pashto
Punjabi
References
References will be provided
Certification
Level 2 Award for Door Supervisors in the Private Security Industry
First Aid
ACT Awareness (Action Counters Terrorism) certificate
References
References available upon request.
Timeline
Customer Trading Manager
Sainsbury's Supermarkets LTD
2023.05 - 2025.11
Customer Trading Assistant
Sainsbury's Supermarkets LTD
2019.11 - 2023.11
Bachelor - Sociology
UOB
2015.01 - 2018.07
Bsc - civil engineering technology
Sarhad university of science and Technology (SUIT)
2013.08 - 2018.05
Higher National Diploma - associate engineering (civil)- 3 years
Govt Rasul colloge Mandi bhauddin
2009.03 - 2012.05
Secondary school certificate - undefined
TNPS