Samah Hasni
Brighton,East sussex
Summary
Experienced professional with a strong background in performance management, staff education and training, and quality assurance and control. Demonstrates expertise in opening and closing procedures, sales strategies, cash handling, and customer service. Known for an inspirational attitude, patience, persistence, and exceptional product knowledge. Adept at reception management and event coordination. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Activity leader
St Andrews College Language Schools Ltd
Brighton, Brighton and Hove
06.2024 - 07.2024
- Enhanced team morale by conducting interactive games and activities.
- Conducted risk assessments for outdoor trips, ensuring safety of all participants.
- Organised creative sessions to foster a positive environment.
- Established rapport with participants through effective communication skills.
- Led group activities, promoting teamwork and cooperation amongst members.
- Provided support to individuals struggling with tasks, demonstrating patience and understanding.
- Managed conflicts within the group, maintaining a harmonious atmosphere.
- Coordinated logistics for field trips, ensuring smooth operations on the day of the event.
Crew trainer
McDonald's
Brighton, Brighton and Hove
10.2022 - 06.2024
- Developed employees' skills in new tasks or stations.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Drove compliance to company standards by reinforcing rules and procedures.
- Encouraged professional development and goal setting for all staff.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Trained many employees in customer service, food safety and performance requirements.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Provided regular feedback and constructive criticism on employee performance.
- Managed conflict resolutions to enhance positive and professional relationships.
- Trained more than 20 employees in customer service, food safety and performance requirements.
Cleaning worker
Balfour Beatty
Brighton, Brighton and Hove
07.2023 - 08.2023
- Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.
- Deep cleaned toilets and washrooms, ensuring regular replenishment of toilet rolls, soap and hand towels.
- Protected customer assets by handling furniture and belongings with care.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
School receptionist
WM English School
Algiers, Algeria
03.2021 - 06.2022
- Supported new staff members during their induction period which contributed towards a more inclusive work environment.
- Streamlined reception area by maintaining cleanliness and orderliness.
- Enhanced school's reputation for excellent customer service through courteous interactions with parents, students, and staff.
- Assisted in student registration process for efficient enrolment.
- Managed telephone switchboard efficiently to ensure smooth communication flow.
- Updated student records regularly for accuracy and confidentiality purposes.
- Facilitated smooth running of special events such as sports days or parent evenings.
Education
Master of Business Administration - Finance and Banking
University of Brighton
09.2023 -
Skills
- Performance management
- Staff education and training
- Opening and closing procedures
- Sales strategies
- Cash handling
- Quality Assurance and Control
- Customer service
- Product knowledge
- Patience and persistence
- Inspirational attitude
- Reception management
- Event coordination
Languages
English
Fluent
French
Fluent
Arabic
Native
Accomplishments
- Employee of the Month, McDonald's
June 2023
Awarded for outstanding performance and dedicated hard work in achieving team goals. Recognized for consistently enhancing team efficiency and exceeding service delivery standards in a fast-paced environment. - Star of the Week, McDonald's
Multiple Occasions, 2022-2023
Repeatedly chosen for this weekly recognition due to exceptional teamwork, leadership, and commitment to excellence. Acknowledged for proactive efforts in training new staff and improving operational workflows.
Timeline
Activity leader
St Andrews College Language Schools Ltd
06.2024 - 07.2024
Master of Business Administration - Finance and Banking
University of Brighton
09.2023 -
Cleaning worker
Balfour Beatty
07.2023 - 08.2023
Crew trainer
McDonald's
10.2022 - 06.2024
School receptionist
WM English School
03.2021 - 06.2022
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