Anna Maria Karatas

As part of the Academic Management Team at St. Andrew’s College Language Schools, I support the delivery of a high-quality English language summer program for international students aged under 18. My role blends academic administration, student services, safeguarding responsibilities, IT support, and cross-team collaboration.

Key Responsibilities:
• Manage academic records, placement test results, and student class lists using Google Drive, Sheets, and internal platforms.
• Provide first-line IT support to staff, including troubleshooting technical issues, setting up devices, managing digital logins, and ensuring smooth access to online systems and teaching platforms.
• Support safeguarding and welfare procedures by logging incidents, maintaining accurate attendance and fire drill records, and assisting with student supervision.
• Create, print, and distribute student certificates and feedback forms; assist in collating reports for management review.
• Maintain office systems and support logistics around teaching resources, stationery, and digital access for staff.
• Liaise with both Academic and Non-Academic teams to ensure seamless communication and accurate student data across systems.
• Assist with staff record-keeping, including timesheets, absence tracking, and scheduling teaching observations.
• Provide general administrative support to the Centre Manager, Welfare Coordinator, and Activities Team, including photocopying, expense claims, and induction packs.

I’m supporting Students Skills Hub operations and projects, collaborating with university departments, and working to enhance the student experience at the University of Brighton. From promoting Skills Hub initiatives to supporting study groups and student workshops, I’m contributing to a vibrant, supportive academic community.

My skills include:

• Collaborating with colleagues and support staff to maximize team efficiency.
• Monitoring partner performance and provided feedback on areas of improvement.
• Streamlining internal processes, fostering improved efficiency and productivity within the University.

Achieved successful outcomes by identifying and addressing their unique needs and goals.

As a Student Librarian Assistant, I provide essential support to both staff and patrons in a dynamic library environment. My responsibilities include assisting with the organization and management of library resources, helping patrons locate materials, and maintaining a quiet, productive atmosphere. I also assist with administrative tasks such as data entry, shelving books, and processing library check-outs and returns. I have been fostering strong relationships with fellow staff members through active participation in team meetings, and collaborative projects. This role has helped me develop strong communication, problem-solving, and multitasking skills, while fostering a deep appreciation for knowledge-sharing and community engagement.
I’m passionate about creating positive experiences for library visitors, and continuously improving my organizational and customer service skills in a fast-paced setting.

I collaborated with academic departments and instructional designers to develop engaging and effective online courses and digital learning materials

My skills and experience include:

• Utilizing digital tools and platforms to enhance the delivery of educational content and support student learning outcomes
• Conducting training sessions and workshops to empower faculty and staff in utilizing digital tools and platforms effectively
• Analyzed data and metrics to assess the effectiveness of digital learning initiatives and make data-driven recommendations for improvement
• Serving as a liaison between academic departments and technology teams to ensure seamless integration of digital learning solutions
• Utilized technology tools such as online learning platforms, interactive whiteboards, and multimedia presentations to enrich instructional delivery and enhance student understanding.
• Organized extracurricular activities and clubs to extend learning opportunities beyond the classroom, fostering a well-rounded educational experience.
• Established strong rapport with students, parents, and colleagues through open communication channels and collaborative problem-solving efforts.
• Fostered a growth mindset within students by emphasizing perseverance, resilience, and self-reflection as essential components of success.

In this role, I had been spearheading diversity and inclusion initiatives within the university community to cultivate an inclusive campus culture.

My experience and skills include

• Collaborating with academic departments, student organizations, and administrative units to develop and implement strategies for advancing diversity and inclusion goals.
• Demonstrating cross-cultural competence by engaging with students, faculty, staff, and community members from diverse backgrounds.
• Fostering inclusive communication channels to ensure that all members of the university community have a voice and are valued contributors.
• Advocating for equity and accessibility in university policies, programs, and services to promote fair access and opportunities for all.
• Designing and delivering training sessions, workshops, and educational programs to enhance awareness and understanding of diversity, equity, and inclusion issues.

In my service assistant role, I have been responding to customers' inquiries or passing them on to the appropriate department. I maintained accurate records of service requests, allowing for better tracking and resolution of issues. I provided relevant advice, information, and help to solve customers' issues, maintaining a high level of professionalism and courtesy. Taking payments by cash, contactless, or gift voucher, while enhancing overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.. Preparing delivery orders and replenishing the stock, improving customer satisfaction by providing timely and efficient service assistance.

In this role, I demonstrated strong multitasking abilities while handling multiple responsibilities simultaneously without compromising on quality or accuracy. I prepared presentations for the department team, answered phone calls, sent emails, and kept documentation up to date, while ensuring timely delivery of correspondence through proper mail handling procedures and efficient distribution practices within the organization. I organized business delegations following received instructions and entered information, data, and articles on a website using a dedicated program. I provided valuable assistance in research projects, gathering data, compiling results, and presenting findings to relevant parties. Supported initiatives by assisting the other staff and employee orientation processes.s.