Shane Seacombe
Brighton,East Sussex
Summary
Skilled confectioner with focus on creating innovative and visually appealing marshmallows. Excels at developing unique recipes that delight customers and drive sales. Utilises deep understanding of flavour profiles and food science to consistently deliver high-quality products.
Seasoned professional in hospitality industry with focus on coffee making and team leadership. Possess unique skill set in delivering high-quality customer service and managing cafe operations. Capable of training barista staff, maintaining stock levels, and ensuring smooth daily running of coffee shop. Promise to bring consistent quality, customer satisfaction and operational efficiency to any team.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Director / Confectioner
The Sussex Marshmallow Company
Brighton, East Sussex
05.2023 - 06.2025
- Led production and sales of artisanal marshmallows through online channels, markets, and festivals.
- Developed and executed business strategies to drive growth and revenue.
- Managed team and operations to ensure high-quality products and customer satisfaction.
- Built and maintained relationships with suppliers, customers, and event organizers.
- Implemented effective marketing and sales initiatives to increase brand visibility and sales.
- Created high-quality marshmallows using traditional and innovative techniques.
- Developed and refined recipes to meet client specifications and flavour profiles.
- Ensured consistency and precision in marshmallow production, adhering to quality control standards.
- Maintained clean and safe working environment, following food safety protocols, gained very good rating with FSA.
- Achievements:
- Increased online sales by 10% and market stall revenue by 100%.
- Successfully participated at 4 festivals (Arundel Food Festival, Brighton Foodie Festival, Hove Easter bunny Festival and Chichester Food Festival, resulting in significant brand exposure.
- Developed and launched new marshmallow products, resulting in 150% increase in sales.
Supervisor / Barista
Baked Coffee Shop
Hove, ESX
12.2017 - 05.2023
- Supervised team of baristas and waiters, improving customer satisfaction ratings by 15%.
- Managed shifts, inventory, and supplies, ensuring seamless day-to-day operations.
- Provided excellent customer service, handling customer complaints and feedback professionally.
- Utilized digital POS system to take and serve orders efficiently.
- Contributed to venue and table setup for daily operations and unique events.
- Provided exceptional customer service to high-profile clients and VIP customers.
- Coordinated with kitchen staff on food and drink preparation.
- Responded to customer enquiries, requests, and complaints in professional manner.
- Assisted with stock management to ensure seamless service delivery.
- Established effective communication channels between staff members fostering teamwork and collaboration.
Barista
Costa coffee
Brighton, ESX
06.2015 - 11.2017
- Provided exceptional customer service, creating welcoming atmosphere for patrons.
- Developed persuasive communication skills, interacting with customers and colleagues at all levels.
- Demonstrated teamwork, collaborating effectively with 8 colleagues to achieve cafe goals.
- Consistently delivered high-quality beverages, highlighting expertise in coffee preparation.
- Operated cash register accurately, handling transactions in line with company standards.
- Trained inexperienced staff members on coffee machine operation and iced drink preparation, promoting smooth onboarding process.
Waiter
Pupple Dragon
Chelsea
10.2014 - 06.2015
- Utilized digital POS system to take and serve orders efficiently.
- Contributed to venue and table setup for daily operations and unique events.
- Provided exceptional customer service to about 20 high-profile clients and VIP customers.
- Coordinated with kitchen staff on food and drink preparation.
- Responded to customer enquiries, requests, and complaints in professional manner.
- Assisted with stock management to ensure seamless service delivery.
Apprentice floor fitter
Naked Floors
Brighton
05.2013 - 10.2014
- Installed, sanded, and finished distinct types of flooring, including [types of flooring, e.g., hardwood, laminate, tile]
- Measured and prepared sites for flooring installation, ensuring accurate fits and finishes.
- Worked efficiently to meet project deadlines and customer expectations.
- Maintained safe and organized work environment, adhering to health and safety protocols.
- Collaborated with team members to complete projects on time and to high standards.
Education
Barista Advanced Training - Barista
Dough Lover
Brighton, Brighton and Hove 04/2017 - 04/2018
Flow Barista Level 2 Certification - Barista
Costa Coffee
Brighton, Brighton and Hove 03/2015 - 04/2016
NVQs - Accountancy
Chichester College
Chichester06.2008
BTEC National Diploma Level 1 - Electrical and Mechanical Engineering
Chichester College
Chichester 09.2007 - 5 2008
GCSEs - Science, Rural Science, Mathematics, English Language, Geography
Chichester High School For Boys
Chichester 09.2002 - 5 2007
Skills
- Marshmallow crafting
- Passion for confectionery
- Traditional sweet production
- Speciality coffee knowledge
- Advanced barista techniques
- Knowledge of brew methods
- Customer Service
- Coffee grinding techniques
Custom
Accountancy, Level 1, Pass
Affiliations
- Theatre
- Disney Films
- Theme Parks
Accomplishments
Running my own business as Director of a Marshmallow company.
Certification
Gained very good rating with Food Standards Agency
Timeline
Director / Confectioner
The Sussex Marshmallow Company
05.2023 - 06.2025
Supervisor / Barista
Baked Coffee Shop
12.2017 - 05.2023
Barista
Costa coffee
06.2015 - 11.2017
Waiter
Pupple Dragon
10.2014 - 06.2015
Apprentice floor fitter
Naked Floors
05.2013 - 10.2014
BTEC National Diploma Level 1 - Electrical and Mechanical Engineering
Chichester College
09.2007 - 5 2008
GCSEs - Science, Rural Science, Mathematics, English Language, Geography
Chichester High School For Boys
09.2002 - 5 2007
Barista Advanced Training - Barista
Dough Lover
04/2017 - 04/2018
Flow Barista Level 2 Certification - Barista
Costa Coffee
03/2015 - 04/2016
NVQs - Accountancy
Chichester College
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