Sakthikumar Ponnusamy
Liverpool,Merseyside
Summary
Dedicated professional with extensive experience in customer service, team collaboration, and warehouse operations. Demonstrates exceptional communication skills and a strong ability to work under pressure while meeting tight deadlines. Proficient in inventory management, order management systems, and stocktaking, ensuring accuracy in fast-paced environments. Adept at handling difficult customers and building strong relationships. Committed to maintaining store cleanliness and adhering to health and safety regulations. Career goal: To leverage skills in a dynamic role that enhances operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse Operative
Amazon
Deeside
12.2024 - 01.2025
- Order Fulfillment: Picked, packed, and processed customer orders accurately and efficiently to meet daily targets
- Inventory Management: Conducted stock checks, restocked shelves, and ensured inventory was correctly labeled and organized
- Quality Control: Maintained high standards by inspecting products for defects and ensuring proper packaging for safe delivery
- Safety Compliance: Followed all workplace safety procedures, including proper handling of goods and operating equipment
- Team Collaboration: Worked closely with colleagues to ensure seamless warehouse operations and timely dispatch of orders
- Skills Developed: Proficiency in inventory and order management systems
- Strong attention to detail and accuracy in a fast-paced environment
- Time management and ability to meet deadlines under pressure
- Knowledge of safety protocols and warehouse best practices
Cleaner
Anfield Liverpool football stadium
Liverpool
05.2024 - 01.2025
- Event preparation: Ensured all areas of the stadium were clean and presentable before the start of matches and concerts, including seating areas, restrooms, and public spaces
- During Matchday and events: Maintained cleanliness and hygiene throughout the event, addressing any immediate cleaning needs and ensuring a pleasant environment for attendees
- Post Event CleanUp: Conducted thorough cleaning after events, removing trash, sanitizing surfaces, and restoring the stadium to its pristine condition
- Adheren to Standards: Followed company protocols and health and safety guidelines to maintain high standards of cleanliness and sanitation
- Team collaboration: Worked efficiently as part of a team to complete tasks within tight deadlines, ensuring the stadium was ready for subsequent events
- Customer Interaction: Provided assistance and information to event attendees when needed, contributing to a positive experience for visitors
- Skills Developed: Strong attention to detail in maintaining cleanliness and hygiene
- Ability to work under pressure and meet tight deadlines
- Effective communication and teamwork skills
- Proficiency in using cleaning equipment and products
- Knowledge of health and safety regulations and best practices
Retail assistant
Saravana Stores
Chennai, India
04.2021 - 03.2022
- Assisted in stock replenishment to maintain store appearance.
- Managed inventory for streamlined store operations.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Education
Bachelor of Engineering - Mechanical Engineering
Kalasalingam University
01.2016 - 01.2020
Master of Science - Data Science & Artificial Intelligence
University of Liverpool
01.2023 - 01.2024
Skills
- Customer service
- Communication skills
- Team collaboration
- Packing procedures
- Route planning
- Stocktaking
- Relationship building
- Attention to detail
- Stock management
- Store cleanliness
- Ability to work under pressure
- Meeting tight deadlines
- Proficiency in cleaning equipment
- Knowledge of health and safety regulations
- Proficiency in inventory management
- Order management systems
- Accuracy in fast-paced environment
- Time management
- Knowledge of safety protocols
- Warehouse best practices
- Flexibility in work areas
- Product scanning
- Punctuality assurance
- Picking, packing and dispatching
- Returns processing
- Product knowledge
- Handling difficult customers
- Creative thinking
- Relationship-building
Languages
English
Tamil
Timeline
Warehouse Operative
Amazon
12.2024 - 01.2025
Cleaner
Anfield Liverpool football stadium
05.2024 - 01.2025
Master of Science - Data Science & Artificial Intelligence
University of Liverpool
01.2023 - 01.2024
Retail assistant
Saravana Stores
04.2021 - 03.2022
Bachelor of Engineering - Mechanical Engineering
Kalasalingam University
01.2016 - 01.2020
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