Nazmul Hoque
Halesowen,West Midlands
Summary
24 Years old male looking for work within IT And Business administration/digital marketing. And retail. Have 4 Years of experience working within this field And have detailed knowledge in computer data And programming to bring to the job. Looking for an immediate start And willing to commute. Worked within customer service for 6 Years therefore understand how to manage issues diligently And work effectively as a team to resolve problems quickly.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Warehouse Operative
John pye Auctions
01.2024 - 02.2025
- Sorting and placing materials or items on to racks, and shelves.
- Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.
- Performing warehouse inventory controls via scanner and or through a computer.
Administrator
Vele Star
Halesowen, West Midlands
11.2020 - 02.2022
- Company Overview: Halesowen, West Midlands
- Answered invoices/email, attended customer call and inquiries, completed account data, doing web designs for social media platforms and business marketing.
- Liaised with customers to resolve inquiries, appointment requests and billing questions.
- Helping with marketing promotional deals and working with financial department to organise numbers and customer needs.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Review database to maintain updated records and accuracy.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Halesowen, West Midlands
IT technician
Soft Aims
12.2019 - 10.2020
- Provided wide range of services to support, fix and maintain hardware and software of company computer systems.
- Installing and managing software components, building and computer repairing.
- Arranged computers, routers and printer to achieve proper workstation.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Established and troubleshot network and data communications systems.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Monitored local network to optimise performance.
Customer service Assistant
Tesco extra
03.2019 - 12.2019
- Worked as cashier, attending customer inquiries and complaints, organising stock and incoming calls, managing product dates and labelling.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Obtained feedback from customers to improve service experience.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Serving more than 20 customers a day quick and efficiently.
Education
Some College (No Degree) - IT, business studies, English
Halesowen College
09.2017 - 07.2019
Skills
- Attention to Detail
- Hard-working
- Well-organised multitasker
- Strategic Planning
- Digital marketing
- Invoicing
- Customer relationship building
- Outstanding customer service
- Strategic research
- Leadership skills
- Cash handling
- Customer Service
- Refund and exchange processing
- Product knowledge
- Sales techniques
- Customer relations
Reference
• Administration, Vele Star, Rav Singh, 07944752995, markSmith@gmail.com
• IT technician, Soft Aims, Shuma Akhtar, shumaakhtar151@outlook.com
Hobbies and Interest
- Football
- Snooker/Pool
- Martial Arts
- Mixed Sports
- Learning new things and gaining knowledge
Personal Information
- Age: 24
- Gender: male
Timeline
Warehouse Operative
John pye Auctions
01.2024 - 02.2025
Administrator
Vele Star
11.2020 - 02.2022
IT technician
Soft Aims
12.2019 - 10.2020
Customer service Assistant
Tesco extra
03.2019 - 12.2019
Some College (No Degree) - IT, business studies, English
Halesowen College
09.2017 - 07.2019
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