Saif Khan
Brierfield
Summary
Dynamic and adaptable professional with a strong ability to work both independently and as part of a team. Demonstrates exceptional communication skills and a confident command of computer systems, ensuring seamless integration with new processes. Proven track record in staff training development and risk assessment understanding, contributing to reliable and professional outcomes. Committed to continuous learning and excelling under pressure, aiming to leverage skills in challenging environments.
Overview
10
10
years of professional experience
Work history
Customer Service Advisor
BT / EE
Accrington, Lancashire
2022.08 - 2026.06
- Resolve customer queries efficiently in line with processes
- Manage complex and dissatisfied customer situations
- Meet and exceed performance targets
- Handle administration and organisation tasks
- Train new starters and upskill existing colleagues
- Communicate professionally across digital systems
Head Door Supervisor
New Concept Security
Lancashire
2023.10 - Current
- Led a team of door supervisors, ensuring compliance with safety standards.
- Accurately completed incident reports while maintaining effective communication with team members.
- Monitored venue access and verified ID for secure environment.
- Supported staff adherence to legal requirements, company policies, and SIA standards.
- Provided professional and a approachable presence at all times.
- Helped ensure compliance with SIA licence conditions and licensing laws
Customer Assistant
Lidl
Nelson
2020.06 - 2022.08
- Delivered excellent customer service & processed payments
- Worked deliveries efficiently and replenished stock
- Maintained bakery stock by baking fresh goods
- Merchandised nonfood middle aisle products
Customer Service Advisor
Boohoo
Burnley
2019.05 - 2019.09
- Delivered high quality customer service
- Resolved customer issues and order queries
- Communicated professionally via digital channels
- Maintained 99.5% named customer satisfaction on Trustpilot
Customer Assistant
Premier (Late Shopper)
Blackburn
2016.01 - 2017.01
- Served customers and handled cash payments
- Replenished stock and maintained store cleanliness
- Distributed leaflets and promotional material
- Arranged promotions and outdoor displays
Education
Level 1 - Understanding British values
Burnley College
Burnley, LancashireGrade - GCSEs
Blessed Trinity Roman Catholic College
Skills
- Teamwork and independent working
- Ability to work under pressure
- Quick learner and adaptable
- Strong communication skills
- Confident computer user
- Reliable and professional
- Comfortable with new systems
- Strong ability to pick up new processes
- Staff training development
- Risk assessment understanding
Personal Information
I have long enjoyed cycling, which helped me develop practical skills such as bicycle maintenance and repairs, as well as creativity through customisation., More recently, I have focused on health and fitness, regularly attending the gym and researching nutrition to maintain a healthy lifestyle., I also enjoy attending concerts and festivals and have a long-standing interest in football, regularly attending Manchester United matches.
Timeline
Head Door Supervisor
New Concept Security
2023.10 - Current
Customer Service Advisor
BT / EE
2022.08 - 2026.06
Customer Assistant
Lidl
2020.06 - 2022.08
Customer Service Advisor
Boohoo
2019.05 - 2019.09
Customer Assistant
Premier (Late Shopper)
2016.01 - 2017.01
Level 1 - Understanding British values
Burnley College
Grade - GCSEs
Blessed Trinity Roman Catholic College