Nicolas Bily

• Handled inbound customer enquiries relating to EE mobile billing, including charges, payments, and account queries.
• Clearly explained bills and pricing to customers, resolving issues efficiently while maintaining a calm and professional manner.
• Accurately accessed and updated customer accounts using internal systems, ensuring compliance with data protection procedures.
• Developed strong communication, problem-solving, and customer service skills in a fast-paced contact centre environment.

• Provided administrative support across day-to-day office operations. Drafted and issued offer letters, prepared contracts, and maintained accurate client and property records within CRM systems.
• Managed document filing, scanning, and professional email correspondence, while liaising with internal teams to support smooth workflow and timely task completion.

• Provided first-line technical support to end users, assisting with basic hardware, software, and account-related issues.
• Logged and managed support tickets, followed troubleshooting procedures, and communicated clearly with users to resolve issues efficiently.
• Maintained professionalism and adherence to IT support processes during day-to-day operations.

This role was held for a very brief period due to sudden bereavement, which required me to step away from work unexpectedly.