Saif Hussain Qurban Khan
Brierfield
Summary
I am a confident and reliable individual with strong organisational and time management skills. I work well both independently and as part of a team and remain calm and focused under pressure. I am comfortable using computer systems to an above‑average standard and pick up new processes quickly. With strong communication and listening skills, I can handle a wide range of situations professionally and effectively. I am motivated, dependable, and committed to being a positive and valuable contribution to any organisation.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
BT / EE
08.2022 - Current
- Resolve customer queries efficiently in line with processes
- Manage complex and dissatisfied customer situations
- Meet and exceed performance targets
- Handle administration and organisation tasks
- Train new starters and upskill existing colleagues
- Communicate professionally across digital systems
Customer Assistant
Lidl
06.2020 - 08.2022
- Delivered excellent customer service and processed payments
- Worked deliveries efficiently and replenished stock
- Maintained bakery stock by baking fresh goods
- Merchandised non‑food middle aisle products
Customer Service Advisor
Boohoo
05.2019 - 09.2019
- Delivered high‑quality customer service
- Resolved customer issues and order queries
- Communicated professionally via digital channels
Customer Assistant
Kiddy Chaos
02.2019 - 05.2019
- Served customers and food to tables
- Maintained cleanliness and safety of play areas
- Followed safeguarding procedures
Flexible Reinforcements
07.2018 - 11.2018
- Handled customer queries professionally
- Processed sales orders and chased deliveries
- Quality‑checked returned products
- Used Microsoft Office for administrative tasks
Premier (Late Shopper)
01.2016 - 01.2017
- Served customers and handled cash payments
- Replenished stock and maintained store cleanliness
- Arranged promotions and outdoor displays
- Distributed leaflets and promotional material
Education
AS Level - Sociology, Psychology, Maths
Burnley College
01-2018
GCSEs - Maths, English Language
Blessed Trinity Roman Catholic College
01-2017
Skills
- Time management and organisation
- Teamwork and independent working
- Ability to work under pressure
- Quick learner and adaptable
- Strong communication skills
- Confident computer user
- Reliable and professional
- Comfortable with new systems
- Strong ability to pick up new processes
Personal Information
Hobbies: cycling, bicycle maintenance and repairs, creativity through customisation, health and fitness, gym attendance, nutrition research, concerts and festivals, football, Manchester United matches
Timeline
Customer Service Advisor
BT / EE
08.2022 - Current
Customer Assistant
Lidl
06.2020 - 08.2022
Customer Service Advisor
Boohoo
05.2019 - 09.2019
Customer Assistant
Kiddy Chaos
02.2019 - 05.2019
Flexible Reinforcements
07.2018 - 11.2018
Premier (Late Shopper)
01.2016 - 01.2017
AS Level - Sociology, Psychology, Maths
Burnley College
GCSEs - Maths, English Language
Blessed Trinity Roman Catholic College