EMMEL JACKSON
London,UK
Summary
Detail-focused Data Entry Specialist experienced in managing confidential data, administrative systems, payroll information, and employee records in both remote and office environments. Delivered accurate and efficient data entry and database management, adhering to GDPR and data protection standards. Aiming to contribute to remote roles with flexible hours, leveraging strong organisational skills and ability to maintain high accuracy in structured tasks.
Overview
10
10
years of professional experience
Work history
Customer Service Advisor
London and Quadrant Group
2024.01 - 2024.11
- Responded to written queries within strict timeframes, upholding service quality standards and enhancing customer satisfaction
- Ensured high levels of data accuracy when inputting and updating customer information
- Maintained accurate digital records of repair requests, updates, and service actions, ensuring seamless access for service teams
- Managed and updated sensitive resident data in line with GDPR and data protection policies
- Worked across multiple systems ensuring consistency and integrity of data
- Produced detailed reports and structured records for management review, supporting informed decision-making
Customer Service Advisor (Remote)
Dunelm
2021.12 - 2022.03
- Managed customer queries via email, ensuring clear communication and precise record keeping to enhance customer satisfaction
- Maintained detailed logs of complaints and resolutions, facilitating effective tracking of customer interactions and improving service response
- Supported technical troubleshooting efforts, accurately documenting outcomes to aid in future issue resolution and knowledge sharing
- Executed data entry processes accurately in tracking systems
Resource Assistant (Remote)
Dunelm
2021.11 - 2021.12
- Managed recruitment data, streamlining CV screening, applicant tracking, and interview scheduling processes
- Maintained accurate candidate records, ensuring data integrity across systems for improved recruitment outcomes
- Handled confidential employee and applicant information in line with data protection standards
- Coordinated payroll and HR data with internal teams to support seamless employee management
People Team Leader
Dunelm
2017.05 - 2021.11
- Supported recruitment and onboarding processes by managing data entry and documentation to streamline new hire integration
- Maintained accurate employee records for pay, absence, and holiday data using HR systems to ensure compliance and accessibility
- Input and updated payroll-related information with high accuracy and attention to detail
- Created and managed rotas for 50+ staff using scheduling software
- Resolved data discrepancies and addressed employee queries to enhance record accuracy and support staff satisfaction
- Ensured compliance with GDPR and internal data protection procedures
Customer Service Assistant
Dunelm
2015.03 - 2017.04
- Updated customer information and documented complaints to enhance customer satisfaction
- Processed transactions and maintained accurate customer records to ensure efficient service
- Maintained accurate records during high-volume operational periods
- Provided administrative support through filing and data entry to streamline record maintenance
Education
CACHE Level 3 - Health and Social Care
Online Learning College
GCSEs - including Maths & English
St Anne’s Catholic High School for Girls
NVQ Level 2 - Health and Social Care
College of Haringey, Enfield and Northeast London
Skills
- Data Entry & Data Accuracy
- CRM systems
- Strong Attention to Detail
- Dynamics 365 (D365 – user experience)
- GDPR compliance
- Email communication
- Appointment Coordination
- Document management
- Organisation & Time Management
- Independent & Remote Working
- Strong Attention to Detail
- Dynamics 365 (D365 – user experience)
ADDITIONAL INFORMATION
- Experienced working with confidential and sensitive data
- Strong ability to follow structured instructions and processes
- Comfortable working independently in remote environments
- High level of accuracy in repetitive data entry tasks
- Interested in AI data annotation, remote admin, and digital workflow roles
Timeline
Customer Service Advisor
London and Quadrant Group
2024.01 - 2024.11
Customer Service Advisor (Remote)
Dunelm
2021.12 - 2022.03
Resource Assistant (Remote)
Dunelm
2021.11 - 2021.12
People Team Leader
Dunelm
2017.05 - 2021.11
Customer Service Assistant
Dunelm
2015.03 - 2017.04
NVQ Level 2 - Health and Social Care
College of Haringey, Enfield and Northeast London
GCSEs - including Maths & English
St Anne’s Catholic High School for Girls
CACHE Level 3 - Health and Social Care
Online Learning College