Ryan Leppard
Bognor regis ,West sussex
Summary
Dedicated Shift leader with 14 Years retail experience.
Maximises sales through creative merchandising and team training.
Experience in creating and making a fair rota system for all colleagues
deep understanding of shrink and security measures .
Skilled in stock work and stock levels and keeping it maintained.
Skilled leader In motivating colleagues and making them aware of promotions and business changes.
Responsible shop supervision professional with extensive retail experience.
Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success.
Overview
12
12
years of professional experience
Work history
Retail shift leader
Tesco Express
Bognor Regis, West Sussex
08.2021 - 11.2023
- Managed stock levels to maximise sales opportunities.
- Updated pricing and promotions to fulfil store goals.
- Handled escalated customer concerns to build retention.
- Resolved complaints to achieve full customer satisfaction.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Coached team to deliver top-quality customer service and uphold brand values.
- Mentored staff on handling and resolving customer concerns.
- Improved theft prevention through upgraded store security monitoring.
- Delegated tasks to staff to meet daily service requirements.
- Instructed teams of promotional offers to increase product sales.
- Scheduled staff rotas to meet business demands within budget.
- Approved customer refunds and exchanges upon close item inspection.
- Led daily operations to maintain smooth store running.
Customer assistant
Tesco Superstore
Bognor regis, West sussex
12.2011 - 08.2021
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled cash and card payments with accuracy.
- Deep cleaned shop floor to uphold strong hygiene and presentation standards.
- Completed All department training
- won Golden toothbrush award for warehouse standards
Education
GCSEs - mathematics
Bognor Regis community college
Bognor Regis, West SussexGCSEs - English
Bognor Regis community college
Bognor Regis, West SussexGCSEs - Physical education
Bognor Regis community college
Bognor Regis, West SussexFirst Aid
Red Cross
Bognor Regis, West SussexSkills
- Stock management
- Training and development
- Retail management
- Stock loss prevention techniques
- Shop floor management
- Customer service
- Opening and closing procedures
- Point Of Sale system operation
- Customer assistance
- Staff supervision
- Promotions and specials
- Shift Scheduling
- Team Building
- Customer Relations
- Shrink reduction
- Sales Reporting
- Cash register operation
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Retail shift leader
Tesco Express
08.2021 - 11.2023
Customer assistant
Tesco Superstore
12.2011 - 08.2021
GCSEs - mathematics
Bognor Regis community college
GCSEs - English
Bognor Regis community college
GCSEs - Physical education
Bognor Regis community college
First Aid
Red Cross
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