Summary
Overview
Work History
Education
Skills
Timeline
Custom
Generic

Mari Prior

Harlow,Essex

Summary

Talented Shift Leader with experience recruiting, training and supervising hardworking teams. Communicates and builds relationships constructively to engage and motivate staff. Promotes company values to uphold professional service operations. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Collaborative team player driving productivity and performance through motivation and morale building

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Retail Shift Leader

Tesco
Epping, Essex
04.2023 - Current
  • Held 'Duty manager' meaning I would be running the store for the day, being in charge of all decisions across the store. Designed attractive window and floor merchandise displays to increase daily footfall. Adapted product range and merchandising based on market trends. Resolved complaints to achieve full customer satisfaction. Handled staff payroll and holiday requests to support stable store coverage. Updated pricing and promotions to fulfil store goals. Drove customer retention by analysing feedback and KPI data. Embedded product range knowledge across team to drive sales. Facilitated smooth store operations, performing daily opening and closing functions. Established loss prevention strategies to protect store assets. Coached team to deliver top-quality customer service and uphold brand values. Managed stock levels to maximise sales opportunities. Trained team to upsell products and navigate POS systems. Performed risk assessments and security checks to comply with health and safety legislation.

Distribution Team Leader

Tesco
Winchester, Hampshire
08.2021 - 04.2023
  • Collaborated with assembly and shipping teams to maintain good factory productivity. Maintained excellent physical fitness for manual handling tasks. Moved trolleys safely between factory locations, enabling timely customer despatch. Stored items safely and securely to eliminate damage risks. Recorded despatched goods' delivery statuses to enable customer updates. Upheld safe, compliant working environments through health and safety policy adherence. Wrapped and labelled items clearly to eliminate errors in transit. Packaged parts quickly and securely, readying for storage and transportation. Confirmed item availability, shipment date and delivery status for accurate customer updates. Increased processing and despatch speed through effective teamwork with production line staff. Checked date codes to verify quality and condition of items ahead of despatch. Unpacked and stored stock safely for reduced damage risks. Assembled products according to specifications for excellent customer satisfaction. Picked and packed orders quickly for prompt despatch.

Head Bartender

Turtle Bay
Winchester, Hampshire
09.2019 - 08.2021
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers. Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes. Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines. Verified guest ID prior to serving liquor. Engaged with guests to create positive rapport, encouraging loyalty and repeat visits. Maintained bar stocks, replenishing daily as necessary. Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste. Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs. Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems. Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice. Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service. Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations. Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. Provided efficient food and drinks service for high levels of customer satisfaction. Kept product shelf-life records to decrease losses from expiry. Displayed products on shelves and displays to encourage purchases. Addressed and escalated customer complaints to amplify guests' experience.

Education

Bachelor of Science - Sport and exercise science

The University of Winchester
Winchester
09.2018 - 06.2021

Skills

  • Employee management
  • Training and development
  • Stock management
  • Customer service
  • Opening and closing procedures
  • Staff supervision
  • Product ordering
  • Shift Scheduling
  • Organization
  • Verbal communication
  • Strong communication
  • Safe loading and unloading
  • Safety compliance

Timeline

Retail Shift Leader

Tesco
04.2023 - Current

Distribution Team Leader

Tesco
08.2021 - 04.2023

Head Bartender

Turtle Bay
09.2019 - 08.2021

Bachelor of Science - Sport and exercise science

The University of Winchester
09.2018 - 06.2021

Custom

Available upon request.

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Mari Prior