Tharsika Piratheepan

Promoted from Customer Assistant to Shift Leader based on demonstrated leadership capability and effective performance in fast-paced environment.

• Led shifts of up to 13 colleagues, ensuring efficient and compliant daily store operations
• Responsible for opening and closing the store, including cash reconciliation and completion of security procedures
• Managed staff rotas, breaks, and task allocation to maximise productivity and operational efficiency
• Trained new starters and supported the ongoing development and performance of colleagues
• Assisted the Store Manager in achieving sales targets, stock availability, and high service standards
• Handled customer complaints professionally, resolving issues promptly and in line with company procedures
• Monitored stock levels, deliveries, and waste reduction to support cost control and availability
• Led all store operations and decision-making in the Store Manager's absence
• Coordinated staff cover for sickness and absences to maintain appropriate staffing levels
• Completed in-store stocktaking, supporting accurate inventory control and loss prevention
• Maintained visual merchandising standards contributing to an appealing store layout.
• Managed shift schedules, ensuring coverage during peak hours.
• Updated pricing and promotions to fulfil store goals.

• Delivered exceptional customer service to foster repeat business.
• Operated till systems effectively, streamlining the checkout process.
• Managed returns and exchanges efficiently while upholding service standards.
• Regularly stocked shelves to ensure product accessibility for customers.
• Maintained a clean and organised workspace in the checkout area.
• Processed cash and card payments with precision.

• Ensured high customer satisfaction through exceptional service delivery.
• Assessed customer needs and provided detailed information on product features.
• Collaborated with team members to maintain efficient service standards.
• Maintained cleanliness of work environment for staff and customers.
• Operated till, processing cash and credit card payments accurately.
• Managed stock replenishment and rotation to optimise inventory levels.
• Received deliveries and conducted stock counts to ensure accuracy.

• Supervised team to ensure timely completion of duties.
• Developed safe working environment by adhering to health and safety legislation.
• Delivered exceptional customer service tailored to individual needs.
• Addressed shopper queries and managed supplier deliveries.
• Delegated tasks to staff and provided training for new employees.
• Deputed for management, reporting concerns to store manager.