Naeem Mohammed
Manchester
Summary
Dynamic and results-driven professional with a strong foundation in customer service excellence, team leadership, and sales performance. Adept at visual merchandising, inventory management, and meeting sales targets while ensuring store upkeep and organisation. Skilled in staff training, task delegation, and motivational mentoring to foster high-performing teams. Proficient in retail software, stock control, and efficient check-out procedures with a commitment to health and safety compliance. Demonstrates creative thinking, problem resolution, and decision-making confidence to drive operational success.
Motivated Retail Shift Leader with knack for boosting team morale and driving sales. Led teams to improve store operations, resulting in smoother processes and happier customers. Excel in training staff, managing stock, and ensuring top-notch customer service.
Overview
1
1
Certification
4
4
years of professional experience
Work history
Retail shift leader
Krispy Kreme
Manchester
2025.06 - 2026.06
- Directed and inspired team members to guarantee efficient operations and outstanding customer service.
- Supervised team members during shifts, delegating tasks and providing guidance for improved performance.
- Coordinated scheduling, delegated tasks, and monitored sales performance to achieve store targets.
- Addressed customer issues swiftly, facilitating upselling strategies to bolster retention rates.
- Assisted customers with product selections, addressing inquiries and enhancing overall shopping experiences.
- Educated staff on maintaining hygiene standards, elevating service quality, and expanding product knowledge.
- Oversaw store presentation and merchandising, ensuring adherence to health and safety regulations.
- Monitored stock levels and assisted in inventory management to maintain product availability on shelves.
- Tracked waste management daily and compiled daily sales performance reports to promote operational transparency.
- Executed routine cleaning tasks and organisation of sales floor to uphold store presentation and hygiene standards.
- Supported training of new team members, sharing knowledge of store policies and operational procedures.
- Addressed customer complaints by listening, identifying issues, and providing timely solutions to enhance customer satisfaction.
Retail team member
Krispy Kreme
Manchester
2022.06 - 2025.06
- Engaged customers through friendly service and tailored product recommendations, creating a welcoming atmosphere.
- Assisted customers with product information, addressed inquiries, and resolved issues to improve shopping experience.
- Executed accurate processing of customer transactions at point of sale while managing card payments effectively.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Maintained visual merchandising standards by arranging stock displays and ensuring product availability to drive customer engagement.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Collaborated with team members to maintain cleanliness and organisation of sales floor and stockroom areas.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Adhered to company policies and procedures, including health and safety regulations, to promote a safe shopping environment.
- Participated in team meetings and training sessions to improve product knowledge and service skills continuously.
Education
Bachelor of science - International Business Management
University of Salford
ManchesterSkills
Customer service excellence
Team leadership
Visual merchandising
Inventory management
Sales performance
Staff training
Problem resolution
Task delegation
Creative thinking
Time management
Decision-making skills
Store upkeep and organisation
Meeting sales targets
Confident decision-making
Stock control proficiency
Fluent in retail software
Team management
Health and Safety Compliance
Motivational mentoring
Efficient check-out procedures
References
References available upon request
Hobbies and interests
Gym - Regular strength and fitness training that demonstrates discipline, goal setting, and commitment to personal growth., Gaming – enjoy strategy and co-operative games that build teamwork and problem-solving skills., Self-development – regularly take online courses in marketing and business to expand my knowledge., Film & media – interested in storytelling, creativity, and cultural perspectives through cinema and TV., Travelling - Passionate about exploring new cultures and environments, fostering adaptability, open-mindedness, and strong interpersonal skills.
Affiliations
- Gaming
- Movies and Tv shows
- Gym
- Self development
- Travelling
Accomplishments
The 2024 Krispy Kreme upselling champion
Certification
Full UK Driving Licence (Manual)
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Retail shift leader
Krispy Kreme
2025.06 - 2026.06
Retail team member
Krispy Kreme
2022.06 - 2025.06
Bachelor of science - International Business Management
University of Salford