Jay Hobbs
Basildon
Summary
Qualified Paediatric nurse with extensive background in advanced management processes and transferable skills. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Experienced in project manager with outstanding team leadership abilities to meet targets consistently. Highly committed to skilfully prioritises demands of service users and colleagues simultaneously. Successful in supporting junior staff with in development through leadership. Collaborative team player seeking challenging and dynamic work environment. Offers proactive and pre-emptive approach to effectively meet customer needs. Shares negotiation and conflict resolution skills.
Overview
13
13
years of professional experience
Work history
Retail shift leader
Tesco Express
Basildon, Essex
04.2024 - 11.2025
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
- Advised customers on availability, pricing and location of products.
- Completed transactions to replace or exchange defective items.
- Resolved customer complaints promptly, enhancing brand reputation.
- Managed employee conflicts, restoring harmony in the workplace environment.
- Ensured adherence to safety protocols, promoting a safe work environment.
- Streamlined workflow by devising effective task delegation strategies.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Led daily operations to maintain smooth store running.
- Monitored stock levels and ordered popular items to meet customer demand.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Cashed up tills and counted takings to balance books at business close.
- Updated pricing and promotions to fulfil store goals.
- Trained team to upsell products and navigate POS systems.
- Supported management in recruitment and staff development processes.
- Managed shift schedules, ensuring coverage during peak hours.
- Established a clean environment through thorough cleaning routines.
- Liaised between management and staff, ensuring clear communication channels were established.
- Enhanced team morale by implementing motivational strategies.
- Coordinated deliveries and stock control to maintain inventory levels.
- Oversaw employee performance, providing constructive feedback when necessary.
- Ensured product availability via prompt restocking of shelves.
- Trained new staff members for a well-prepared team.
- Maintained high product quality standards with regular checks.
- Organised stock efficiently to minimise losses.
- Handled complex transactions without error using POS systems.
- Maintained visual merchandising standards contributing to an appealing store layout.
- Delegated tasks effectively for smooth store operations.
- Managed stock levels to maximise sales opportunities.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Store assistant - Step up
One Stop
05.2024 - 04.2025
- Received deliveries timely, ensuring rapid shelf restocking.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Improved product availability by effectively restocking shelves.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained store cleanliness for an appealing shopping environment.
- Carried out price checks accurately for correct billing at the till point.
- Completed opening and closing duties in line with established schedule.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Operated cash registers with accuracy and processed cash and card transactions.
- Ensured products' freshness by regularly checking and removing expired items.
- Requested and checked customer IDs at checkout for age-restricted products.
- Supported colleagues during peak hours for efficient checkout process.
- Handled complaints efficiently, ensuring customer satisfaction.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Junior Charge Nurse
Mid Essex Hospital Trust
Chelmsford, Essex
01.2016 - 02.2024
- Assessing and delivering holistic individual care to patients
- Triaging assessing and treating children 0-15
- Identifying sick children and acting accordingly to the correct treatment management
- Management skills: delegating roles appropriate, skill mixing, time management with staff breaks
- Patient flow of ED department escalating concerns to senior teams Safe staffing and finding cover due to unexpected issues
- Return to work forms Supporting junior members of staff – appraisal needs and goals
- Link role for student nurses Implement change to improve service.
- Interviewing junior staff members
- Assigned training, workshops and seminars for nurses and staff to enhance skills and improve patient care quality, raising healthcare standards.
- Educated patients and caregivers on discharge instructions to maintain continuum of care.
- Designed and implemented guidelines and policies to comply with health and safety standards in providing patient care.
- Informed patients and caregivers of external resources to support self-management, wound management and medication administration.
- Organised shifts of nurses and staff to enable full coverage for patient care, maintaining systemised schedule.
- Delegated specific tasks to assigned nurses to assess patients, observe symptoms and provide detailed status and developments.
- Administered injections, medications and wound care to treat and alleviate symptoms.
- Maintained comprehensive patient records and recorded patient histories, vital signs and assessments for future physician review.
- Understood and adhered to Safeguarding issues and clinical governance of patient medical record confidentiality.
Paediatric staff nurse
Basildon and Thurrock University Trust Hospital
03.2013 - 06.2016
- Asses and implement care to children aged 0-15 years of age
- Co-ordinating both days and nights in this area
- Skills such as: tissue adhesive, wound care, venapunture, cannulation, plaster of Paris and have complete my patient group direction course
- High dependency care of an acutely ill child course.
- Created and maintained clinical records, constantly updating issues and changes in patient status.
- Understood and adhered to Safeguarding issues and clinical governance of patient medical record confidentiality.
- Observed patient reactions and improvements or deteriorations to report to physician adhering to care guidelines.
- Collected blood, urine and stool samples, employing distraction techniques to calm down anxious patients.
- Performed ongoing monitoring, support and assessment of patients' physical and physiological needs.
Education
Diploma of Higher Education - Nursing (child)
Anglia Ruskin University
Chelmsford, ESSBTEC National Award - Early Years
Chalvedon Sixth Form College
Basildon, ESSGCSEs -
Chalvedon
Basildon, ESSSkills
- Staff training, Supervision, Performance management
- Written and verbal communication
- Staff performance evaluations
- Strong interpersonal skills
- Customer Service
- People Management
- Stock management
- Performance monitoring
- Point of Sale (POS) systems
- Inventory management
- POS Systems
- Meeting sales targets
- Stock control proficiency
- Retail operations understanding
- Store upkeep and organisation
- Decision-Making confidence
- Fluent in pos software
- Team Leadership
- Visual merchandising
Timeline
Store assistant - Step up
One Stop
05.2024 - 04.2025
Retail shift leader
Tesco Express
04.2024 - 11.2025
Junior Charge Nurse
Mid Essex Hospital Trust
01.2016 - 02.2024
Paediatric staff nurse
Basildon and Thurrock University Trust Hospital
03.2013 - 06.2016
BTEC National Award - Early Years
Chalvedon Sixth Form College
GCSEs -
Chalvedon
Diploma of Higher Education - Nursing (child)
Anglia Ruskin University