Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with a commitment to meeting sales quotas and supporting customer needs.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Sales advisor
Sky UK
Leeds, England
2021.09 - Current
Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Provided high levels of service, promptly resolving complaints to maintain customer satisfaction.
Warmly greeted customers to establish positive first impressions, enhancing experiences.
Retained customers by building rapport and delivering tailored product recommendations.
Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Data analyst
SME insurance services
Leeds, England
2019.09 - 2020.06
Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
Generated reports from extracted data for analyses.
Participated in requirements meetings and data mapping sessions to understand business needs.
Improved data integrity with rigorous auditing and cleansing.
Customer team member
The Cooperative Food
Bradford, England
2018.02 - 2019.09
Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
Followed shop and cash security measures to reduce losses.
Provided professional customer service, offering a can-do attitude to all requests.
Cleaned and organised checkout areas to enhance the shopping experience for customers.
Resolved customer issues efficiently, seeking support from the supervisor when necessary.
Restocked shelves, facing up products, checked dates and verified prices.