Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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Ryan Holstead

Shipley,England

Summary

Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with a commitment to meeting sales quotas and supporting customer needs.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Sales advisor

Sky UK
Leeds, England
2021.09 - Current
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Provided high levels of service, promptly resolving complaints to maintain customer satisfaction.
  • Warmly greeted customers to establish positive first impressions, enhancing experiences.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

Data analyst

SME insurance services
Leeds, England
2019.09 - 2020.06
  • Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Generated reports from extracted data for analyses.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Improved data integrity with rigorous auditing and cleansing.

Customer team member

The Cooperative Food
Bradford, England
2018.02 - 2019.09
  • Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
  • Followed shop and cash security measures to reduce losses.
  • Provided professional customer service, offering a can-do attitude to all requests.
  • Cleaned and organised checkout areas to enhance the shopping experience for customers.
  • Resolved customer issues efficiently, seeking support from the supervisor when necessary.
  • Restocked shelves, facing up products, checked dates and verified prices.

Education

A-Levels - Sports

Hanson School
Bradford
2015.09 - 2017.06

A-Levels - Public services

Hanson School
Bradford
2015.09 - 2017.06

GCSEs - English Literature

Hanson School
Bradford
2014.09 - 2015.09

GCSEs - English Language

Hanson School
Bradford
2014.09 - 2015.09

GCSEs - Mathematics

Hanson School
Bradford
2015.09 - 2016.09

GCSEs - Business Enterprise

Hanson School
Bradford
2014.09 - 2015.09

Skills

  • Customer complaint management
  • Upselling techniques
  • Stock replenishment
  • Customer service experience
  • Cash handling
  • Stock management
  • Manual handling
  • Fresh produce handling
  • Quality Control
  • Quantity calculations

Hobbies

  • Art
  • Music
  • sport
  • gaming

Timeline

Sales advisor

Sky UK
2021.09 - Current

Data analyst

SME insurance services
2019.09 - 2020.06

Customer team member

The Cooperative Food
2018.02 - 2019.09

A-Levels - Sports

Hanson School
2015.09 - 2017.06

A-Levels - Public services

Hanson School
2015.09 - 2017.06

GCSEs - Mathematics

Hanson School
2015.09 - 2016.09

GCSEs - English Literature

Hanson School
2014.09 - 2015.09

GCSEs - English Language

Hanson School
2014.09 - 2015.09

GCSEs - Business Enterprise

Hanson School
2014.09 - 2015.09
Ryan Holstead