Andrew Ashley Romero Diaz
London,City of London
Summary
Energetic student eager to deliver top-quality customer service. Addresses challenges with resourcfeul problem-solving and conflict-resolution skills. Personable communicator with strong interpersonal skills. Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements. High-energy sales professional versed in monitoring customer needs and providing product and service recommendations. Offers strong merchandising and inventory management skills. Builds rapport to foster customer loyalty and retention.
Overview
8
8
years of professional experience
Work history
Sales advisor
H&M
London, City of London
2021.10 - 2024.11
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Retained customers by building rapport and delivering tailored product recommendations.
Sales advisor
Blue Inc
London, City of londn
2016.06 - 2019.07
- Maintained store standards to uphold clean, professional appearances.
- Ordered out-of-stock items for customers to retain store profits.
- Strategised prospecting approach, regularly updating prospects in company CRM system.
- Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
- Signed customers up to brand loyalty schemes, increasing repeat store spending.
- Analysed competitor performance and market trends to inform sales forecasting.
Education
Diploma of Higher Education - Public Services
Haringey Sixth Form College
London 09/2018 - 06/2022
Media And Communications
London Metropolitain University
London 09/2021 -
Skills
- Customer complaint management
- Cash handling
- Visual merchandising
- Customer service
- Returns and refunds
- Sales calls
- Client management
- Stock replenishment
Timeline
Sales advisor
H&M
2021.10 - 2024.11
Sales advisor
Blue Inc
2016.06 - 2019.07
Diploma of Higher Education - Public Services
Haringey Sixth Form College
09/2018 - 06/2022
Media And Communications
London Metropolitain University
09/2021 -