Russell Cameron
Glasgow
Summary
Proactive manager with 10 years experience in the effective, efficient management of people and projects. Continuously reviewing ways to improve service within and outwith my direct team. Excellent observations skills with the ability to detect underperforming areas. Dedicated to self-development to provide and expectation-exceeding service.
Overview
10
10
years of professional experience
Work history
Team manager
Monzo
Distributed
2023.11 - Current
- Prioritised workload effectively, resulting in timely completion of tasks.
- Steered project execution whilst adhering strictly to timeline constraints.
- Streamlined processes to improve and optimise office operations.
- Developed action plans for continuous process improvement initiatives.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Achieved higher team efficiency with regular training and mentoring sessions.
Team Manager
Creditfix Ltd
Glasgow
2021.05 - 2023.07
- Steered project execution whilst adhering strictly to timeline constraints.
- Coordinated with various departments for seamless workflow.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Conducted performance evaluations to identify areas of improvement.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Team Leader
Creditfix Ltd
Glasgow
2016.03 - 2021.04
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of the team operations.
- Increased team cohesion by implementing regular feedback sessions.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Skills
- Resilient mentality
- Leadership
- Change implementation
- Problem-solving
- Communication skills
- Project Management
- Self management abilities to work well without direction
- Process Improvement
Timeline
Team manager
Monzo
2023.11 - Current
Team Manager
Creditfix Ltd
2021.05 - 2023.07
Team Leader
Creditfix Ltd
2016.03 - 2021.04