Emma Upton
St Leonard's On Sea ,East Sussex
Summary
Dynamic professional with a resilient mentality and a proven track record in decision making precision and staff motivation. Expert in change implementation and positive reinforcement, adept at crisis handling and team leadership. Known for visionary thinking, consistently driving organisational success through strategic initiatives. Committed to fostering an environment of growth and innovation, aiming to leverage skills in future leadership roles.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work history
Team manager
Southdown
St Leonard's , East Sussex
2022.10 - Current
- Led team to achieve high performance and satisfaction levels.
- Streamlined operations, enhancing overall team productivity.
- Provided emotional support, cultivating a positive therapeutic environment.
- Managed risk factors through regular supervision and assessment of living conditions.
- Collaborated with community resources to support reintegration of recovered individuals.
- Trained in crisis intervention techniques for effective emergency response.
- Applied de-escalation techniques to ensure safety during crises.
- Coordinated holistic care with healthcare professionals to improve patient outcomes.
Mental health recovery worker
Southdown
Bexhill , east sussex
2013.02 - 2022.10
- Implemented individualised therapeutic interventions, improved overall patient satisfaction and comfort levels.
- Conducted mental health assessments for accurate diagnosis and treatment planning.
- Supported service users' physical needs, contributing towards their overall well-being.
- Improved patient wellbeing by implementing personalised recovery plans.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Actively listened to client concerns thus creating a comforting environment.
- Participated in regular team meetings, enhancing quality of care provided.
- Enhanced mental health understanding for service users through psychoeducation.
- Supported individuals to improve their wellbeing with weekly goal-setting sessions.
- Assisted service users by providing emotional and practical support.
- Maintained confidentiality of clients' information.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Performed crisis interventions during emergency cases.
Support worker learning disabilities
MCCH
St Leonards on sea, east sussex
1998.10 - 2013.08
- Facilitated community involvement opportunities to encourage social integration.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals tailored to clients' special dietary needs.
- Provided companionship during outings, enhancing clients' active social lives.
- Helped achieve patient independence through guided tasks and activities.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading, and games to enhance cognitive function.
- Built strong patient relationships by employing compassionate care and active listening.
Education
GCSEs -
Hillcrest secondary school
Hastings, East Sussex 1991.09 - 1997.07
Skills
- Resilient mentality
- Decision making precision
- Staff motivation
- Change implementation
- Positive reinforcement
- Crisis handling
- Team Leadership
- Visionary thinking
Affiliations
- Walk and hiking
- Gym
- Spending quality time with family and friends
Timeline
Team manager
Southdown
2022.10 - Current
Mental health recovery worker
Southdown
2013.02 - 2022.10
Support worker learning disabilities
MCCH
1998.10 - 2013.08
GCSEs -
Hillcrest secondary school
1991.09 - 1997.07