Laszlo Suki

As a Team manager at Marks and Spencer (M&S) I was leading and

motivating my team to drive sales, maintain service standards, and deliver commercial success within a store or department (cold chain and ambient). Key responsibilities include coaching and developing colleagues, managing team performance, improving customer service using feedback, and ensuring operational goals are met by collaborating with other teams. My role required focus on sales culture, operational efficiency and fostering talent for internal growth. During my journey I become a confident leader who always delivers. My skills cover the entire store with the background operations through the office to the shopfloor. As a designated team manager I moved around Bristol and Bath area. Helping out other stores conducted hearings and disciplinaries. Me and my colleagues made sure we maintain remarkable standards (best in town policy) and reaching our goals in KPIs and metrics every week. I held one on ones meetings, return to work meetings, long term ill health meetings and quarterly check-ins (company expectations). Implementing new planograms issued by the company with the selected team sometime through the the night.

• Achieved higher team efficiency with regular training and mentoring sessions.
• Conducted performance evaluations to identify areas of improvement.
• Developed action plans for continuous process improvement initiatives.
• Delegated responsibilities efficiently amongst team members.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

I was served as a Duty Manager with almost 7 years in the hospitality industry, in this supervisory role I manage busy pubs and bar environments. Skilled in team leadership, customer service, stock control, and ensuring smooth daily operations. I become hands-on leader with a calm, solutions-focused approach and a passion for creating a welcoming and efficient environment for both staff and customers. I was serving customers and helped the kitchen team in busy periods mostly on the pot wash area. But I never mind to jump in, and cook as well. During my time here I handled many customer and team complaints.

• Maintained cleanliness standards, resulting in positive customer feedback.
• Conducted training sessions for new employees, enhancing team competence.
• Managed front-of-house operations to maintain a high level of service.
• Stored cash floats and delivered secure banking procedures.

Experienced and customer-focused Duty Manager specializing in Italian cuisine and buffet-style service. Proven track record of managing front-of-house operations, supervising staff, and ensuring exceptional guest experiences in fast-paced environments. Strong leadership, communication, and problem-solving skills with a commitment to maintaining high standards of service and food safety. At the same time in peak seasons I was supporting other departments within the company. I was support the accommodation team (cleaning and maintenance) and bar team on late nights in peak season ( serving customers on the bar).

• Handled cash transactions accurately for financial integrity.
• Conducted training sessions for new employees, enhancing team competence.
• Oversaw stock checks and reordering, ensuring product availability at all times.
• Handled complaints professionally, leading to improved customer retention rates.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Met sales targets consistently by motivating the team towards achieving common goals.